Alexan on 8th

Property Manager at Alexan on 8th responded to this review

I sincerely apologize for the significant delays and lack of communication you experienced during your application process, especially after submitting your application and fees. I completely understand that you feel frustrated and disappointed when… your inquiries go unaddressed for so long and that you and your son ultimately felt it necessary to withdraw your application. I regret that your experience did not meet your expectations or the standard I strive to uphold. Please reach out to me directly at tthurman@alexanon8thapartments.com so I can further discuss this and investigate what occurred.

-Tory Thurman Read More

Property Manager at Alexan on 8th responded to this review

Hello there!

Thank you so much for your wonderful review and for choosing Alexan on 8th! I'm absolutely thrilled to hear that you're loving your experience with us, especially after almost a month. It's fantastic to know that my team's friendliness… and readiness to help have made a positive impact, and I'm especially delighted that you've found our maintenance team to be so responsive and great! Your comfort is my top priority, and I'm so glad we're hitting the mark. I look forward to many more happy months ahead with you! Read More

Property Manager at Alexan on 8th responded to this review

Hello there! I am absolutely thrilled to hear you're loving your apartment at Alexan on 8th! It's wonderful to know that you've found a great, clean space that suits you perfectly. I'm so glad you're enjoying the neighborhood and our amenities as… well.

It truly makes my day to hear that our maintenance team is so responsive and that you appreciate them – they work hard to ensure your comfort! Thank you for sharing your fantastic experience. Read More

Property Manager at Alexan on 8th responded to this review

I am so sorry to hear about the incredibly frustrating leasing experience you had with us. It’s clear from your review that we fell far short of providing the clear and helpful service you deserve, and I truly regret the significant amount of time… and effort you invested only to be met with such a disappointing outcome.

I understand how disheartening it must have been to call multiple times and not get through to our on-site team, only to have promises of callbacks go unfulfilled. The fact that you were encouraged to walk in, assured of availability, and then had no record of your visit is unacceptable. It’s also deeply disappointing that upon your return, you were met with further delays and a rushed, unhelpful interaction instead of the dedicated assistance you were expecting. I can only imagine how confusing and frustrating it was to leave with more questions than answers, especially after traveling from out of state.

Furthermore, I sincerely apologize that our pricing structure and promotions were not communicated clearly to you. It was never my intention for the "8-10 weeks free" offer to be perceived as misleading, and I understand how the way it was presented could lead to confusion and a feeling of being misled about the long-term costs.

I am taking your feedback very seriously. Your experience highlights significant areas where I need to improve my communication, follow-up processes, and transparency regarding my pricing. I am committed to ensuring that all prospective residents have a positive and informative experience, and I clearly missed the mark during your visit.

If you would be willing to discuss this further, please reach out to me directly at tthurman@alexanon8thapartments.com. I would appreciate the opportunity to understand your experience in more detail and to see if there is anything I can do to make amends.

-Tory Thurman Read More