Hanover Buckhead Village

The best for maintanence!! He was so kind and helpful.
Hanover staff is amazing.

I wanted to take a moment to recognize Gustavo for the excellent service he provided during my recent maintenance requests. He was professional, gracious, thorough, and truly went above and beyond.

Gustavo fixed my balcony door issue and also took the time to clearly explain how everything worked, which I really appreciated. In addition, he addressed areas in the kitchen that had been overlooked prior to move-in, including cleaning behind the refrigerator and stove where there was leftover... grease, residue, and food from the previous tenant.

What stood out most was his attention to detail and willingness to ensure everything was completely cleaned and taken care of. He came prepared, worked efficiently, and left the space in excellent condition. His level of care and professionalism made a huge difference, and I’m very grateful for his help.

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Siempre que reportamos un problema de mantenimiento en el apartamento Gustavo está al otro día solucionándolo de manera rápida y eficiente dispuesto a ayudarnos.

I recently became apart of the HBV community and I was very impressed with the community. The service we received from Gustavo was very impressive! He was very helpful and addressed all our concerns immediately. His friendly and respectful approach was very positive and he completed quickly. Thank you Gustavo for your service and we really appreciate all you do for this community!!

This is a warning for others considering moving here that would like a nice, livable, clean, functional, quality environment.

I am writing to formally express my concerns regarding the deteriorating condition and lack of maintenance at the property. While Hanover Buckhead Village is marketed as an upscale residence, the current level of service and cleanliness does not reflect the premium rates residents pay.

Specifically, I would like to address the following issues:

- Sanitation and Odors:... There is a persistent, unpleasant odor in the elevators and hallways, often described as smelling like mildew, wet dogs (dog urine.) This smell extends to the mail center as well. While the building used to be cleaned and deodorized regularly, these efforts seem to have ceased over the last six months.
- Maintenance: Cleaning now appears to be reactive—occurring primarily when prospective renters are scheduled for tours—rather than a consistent standard for current residents.
- Security and Access: Key fobs frequently fail to work when attempting to enter the building from the parking area on certain floors.

As residents, we expect a well-maintained living environment that aligns with an upscale standard. I hope to see these issues addressed promptly with a return to regular cleaning schedules and functional access points.

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