1/23/26
Unreasonable property manager. Be cautious with move-out charges!
Despite multiple written disputes and repeated requests for documentation and specific reasoning regarding move-out charges, management failed to respond or provide any substantiation beyond "doesn't meet Hanover's standards." While the charges remained disputed, the account was sent to collections more than half a year later. The lack of communication and escalation of unresolved charges is making this a frustrating and stressful experience. I would strongly encourage future tenants to document... everything carefully or avoid this property altogether. And yes, most 5-star reviews are from tours, not actual residents. Read carefully!
Review from Apartments.com
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