7/14/25
Nothing gets fixed
We have had a horrible experience trying to get things fixed in our apartment. We have submitted several work orders for issues including mice, a leaking washing machine, and a broken dryer--along with other things. They have not addressed in any of the concerns.
Review from Apartments.com
Property Manager at Pencil Factory Flats responded to this review
We're sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the level of service we strive to provide. We’d like the opportunity to make things right—please reach out to the office directly... so we can review your work orders and ensure each issue is properly addressed. Your comfort and satisfaction are important to us, and we’re committed to improving your experience.