Tailor O4W

The place has gone completely downhill since changing names to Tailor 04W from Novel 04W. Do not trust any of the recent reviews. 1. We are all charged a $25 renters insurance fee even if we provide renters insurance in good standing. 2. The water contains gasoline traces (yes I had a sample independently tested) and this stems from a raging gas leak within the building. 3. The building is understaffed so repairs are never responded to. 4. Do yourself a favor and run to newer developments… nearby that have competent staff and are not making up fees every month to add to your lease. Read More

Beautiful apartment complex! The property manager, Taye, was delightful to speak with. He is very knowledgeable of the community and area. I can’t wait to move in and experience excellent customer service every day!!!!

While the location is central and the building itself is lovely, unfortunately I cannot recommend living in Novel Old Fourth Ward.

Leasing
The Leasing Office is unable to meet basic resident needs.
1) Incorrect rent.
My roommate and I were charged the incorrect amount of rent 5 out of the 12 months we lived there. The incorrect overcharges ranged from $50 to $3600. Resolving the incorrect overcharges required going in person to the Leasing Office, often more than once, due to the difficulty… reaching anyone by phone or email.
2) Inability to fulfill requests.
Due to how inaccessible the leasing office is, requests are not fulfilled in a timely manner. My roommate and I requested reserved parking spots, which took ten weeks to fulfill (despite charges beginning immediately). Other requests, such as reserving the moving bay, never went fulfilled, resulting in difficulties for me and other residents.
3) Inaccessibility.
The Leasing Office responds slowly, if it all, to email and voicemail. Resolving any issue often requires multiple in-person visits, which presents a significant burden to due to their office hours.

Parking
There are two main issues with parking 1) the garage is not large enough for this building and 2) the parking enforcement is terrible.
1) The parking garage is not large enough to accommodate the residents who live here. When the garage is full-- any time after 9PM usually-- residents may either park illegally within the secure garage or park in the guest lot, where there have been multiple incidents of window break-ins.
2) The parking enforcement is wildly unhelpful. First, residents frequently get booted due to the leasing office not keeping the service up to date. My car was booted within the garage; I've seen cars booted while parked in their reserved parking spots. While the leasing office refunded the $75 I spent getting my car unbooted, that does not solve the ~4 hours I spent in the garage waiting for the parking service to arrive and unboot my car.

Fetch
Don't live in any apartment building that uses Fetch for package services. I don't have anything to say here that hasn't been better said on Fetch's review page. Read More

Management is unresponsive to emails and phone calls. My lease ended in August however I moved out the last week in July to accommodate a new resident. I have yet to see a check for the difference and cannot get an anyone to answer an email or call.

Also all amenities close at 10 not 12 as stated when I signed my lease.