The Grace Residences

Terrible place to live. The luxury of this place is a facade and scam. If you have other places you can live please go there. I have never been in a terrible apartment like this

I rarely leave reviews, but after living here for a year, I feel obligated to share my experience.

It genuinely feels like there is something to complain about every week.
Over the past year, residents have dealt with flooding and water intrusion issues, elevator outages, internet outages lasting multiple days, security concerns, sanitation issues, and ongoing pest problems.

One of the most concerning issues has been building security. The garage entrance door that requires a key fob has... frequently malfunctioned. At times residents cannot use their fobs to gain access, and at other times the door does not properly secure at all, allowing anyone to simply push the door open and enter the building.

Most recently, the dumpster was allowed to overflow to the point that trash accumulated in the area and residents are unable to properly dispose of their trash and are leaving bags of trash in the chute closet, causing it to overflow into the hallway. There were gnats, ants, and even maggots present around the waste areas. This is also not the first time the dumpster has gone without being emptied in a timely manner.

I have also noticed ongoing cleanliness concerns throughout the property. There have been occasions where trash remained in hallways for multiple days before being removed. Some hallways and common areas have noticeable odors, and I have seen full garbage bags left in the parking garage, likely due to issues with residents being unable to properly dispose of trash through the chute system.

My own maintenance experiences have also been frustrating. I experienced flooding through my balcony door during rainstorms. Despite repairs being completed on several different occasions after having to reach out to regional, water intrusion continues to occur when it rains. I also spent months requesting replacement of a ceiling fan that made excessive noise, only to repeatedly be told that it was functioning as intended before it was eventually replaced.

My washing machine stopped working and had to be replaced. While it was eventually addressed, being without a functioning washer for an extended period of time is extremely inconvenient when residents are paying for units that include in-unit laundry.

Pest issues have also been a recurring concern. There have been ants, large numbers of black insects entering from outside, excessive amount of gnats/flies, and even centipedes throughout common areas of the building. Read More

Good clean building. Quiet and very functional. I’ve enjoyed my experience here so far. They host a good amount of community events. Staff are easy to talk to.

The Grace Residences could be a great place to live but the communication and customer service needs improvement.

My experience as a resident with The Grace Residences has been lovely! I hardly ever have any complaints with the building or staff because everything is on point. I will mention that there are some lights near the grilling area that have been out for some time. Other than that, all is well! I appreciate the comforting environment and the caring staff provides!!