8/27/25
Mismanagement
I am a current resident and lived in my one-bedroom since January 2024. I had few to no issues at all with the previous management. Since RPM took over, I've noticed a severe decline in the quality of living.
Most recently, sewage began to flood inside the complex on the bottom floor near my apartment. The flooding occurred late at night, and I attempted to call emergency maintenance and received no response. The smell was unbearable and filled the entire floor. Although there is no longer... sewage flooding the floor, there is still a lingering smell. No one has contacted me, or anyone else to my knowledge, about handling the issue further.
Other issues I've noticed include:
- The dog park area flooded and damaged the turf.
- Multiple abandoned vehicles in the parking deck.
- The pool has been neglected for the majority of the summer, with debris on the bottom of the pool and not being cleaned, filthy tiles, and likely unbalanced chemicals.
- I've had multiple deliveries to our package room and have not been notified. Without the apartment's notification, I am unable to access the package room and receive my deliveries.
- My neighbor (who has since moved out) went nearly a week in the middle of the Georgia summer without any A/C.
- Multiple doors to access the building remain unlocked or open due to electrical issues that have taken an unreasonable amount of time to fix.
The list of grievances can go on. Neighbors I've spoken to have expressed similar complaints. The issues boil down to complete mismanagement. I understand issues arise in the apartment complexes, and they did not start with RPM. However, under previous management, the issues were promptly dealt with, and communication was satisfactory. Since RPM took over, issues around the complex have lingered, and communication from the management team has been atrocious.
The apartments themselves are high quality. However, the new management is so bad that there's no justification for the expensive rent. Until RPM makes significant changes to the current management, I do not recommend renting here or at any other RPM property.
Review from Apartments.com
Property Manager at The Maddux at Shadowood responded to this review
Hi there. This feedback concerns us, as we strive to provide attentive service and handle issues with urgency and care. It’s very important to us that your experience is improved, and we care deeply that you feel heard. Please reach out to us at... (678) 999-4525 so that we may discuss our community amenities and review this feedback in greater detail. Our team is eager to address any pending repairs needed, and we take great pride in ensuring our common areas stay in tip-top shape. We’d like to offer insight and learn more.
