Lumen Doraville

I’ve lived at Lumen Doraville for a while now, and I recently started the process of transferring from my current apartment into a larger three-bedroom unit. I wanted to specifically recognize Kylie for her outstanding customer service throughout the entire process.

From the very beginning, Kylie was incredibly helpful, professional, and patient. She took the time to sit down with me, answer all of my questions, explain the transfer process in detail, and help me understand all of my options.... She made what could have been a stressful situation feel simple and straightforward.

What impressed me most was how responsive and willing she was to help. She went above and beyond to find solutions, worked with me on timing, and made sure I had all the information I needed to make the best decision for my situation. It’s rare to find someone who genuinely cares about residents and takes pride in helping them, but Kylie definitely does.

Because of her assistance, my transition into a new apartment at Lumen will be much smoother than I expected. If you’re considering living at Lumen Doraville, know that you’re in great hands with team members like Kylie.

Thank you again, Kylie, for all your help and outstanding customer service. Read More

Disappointed

I absolutely love living at Lumen Doraville! A huge thank you to the new staff, Ms. Kylie and Ms. Eve, for their professionalism and genuine care—they always ensure every concern is resolved before ending a conversation. The maintenance team (Mr./ Romero, Oscar, and Mark) is hands down the best I’ve ever experienced—fast, efficient, and truly a team. This community sets the standard for excellence, and I couldn’t imagine calling anywhere else home!

If i didn’t hear neighbors snoring, walking, flushing b the toilet, bed shaking, talking, cabinets closed and food being cooked this community would be great .

Long term tenant, recently moved out. Safety was very poor. My car was stolen & an attempted break in, attempted mugging in the lot, along with at least 2 other tenants stolen cars that I'm aware (possibly more but crime announcements are no longer given). The gates are left locked open or neglected often. Security cameras I don't believe are functional. The process to obtain footage for crime investigation is very poor.
Management: Negligent. Floor team is very polite, friendly. No issue in 2... years. After my car was stolen, I had no assistance from the Leasing Office management. The police investigation for my stolen vehicle was obstructed & am denied footage of the robbery still 6 months later. Met personally with the regional & site managers but was not a priority. I'm sure if this robbery did not occur, I'd have less negative to say but you want LO management that is helpful in your time of need. I did not want to leave, but the safety risk was that high.
Sanitation. Some dog owners had relieved their pets in a stairwell & elevator hall. Eventually was deep cleaned & had been less frequent in the end.
Gym: Clean, but not well equipped for the price. Read More