Lumen Doraville Apartments

I absolutely love living at Lumen Doraville! A huge thank you to the new staff, Ms. Kylie and Ms. Eve, for their professionalism and genuine care—they always ensure every concern is resolved before ending a conversation. The maintenance team (Mr./ Romero, Oscar, and Mark) is hands down the best I’ve ever experienced—fast, efficient, and truly a team. This community sets the standard for excellence, and I couldn’t imagine calling anywhere else home!

Long term tenant, recently moved out. Safety was very poor. My car was stolen & an attempted break in, attempted mugging in the lot, along with at least 2 other tenants stolen cars that I'm aware (possibly more but crime announcements are no longer given). The gates are left locked open or neglected often. Security cameras I don't believe are functional. The process to obtain footage for crime investigation is very poor.
Management: Negligent. Floor team is very polite, friendly. No issue in 2... years. After my car was stolen, I had no assistance from the Leasing Office management. The police investigation for my stolen vehicle was obstructed & am denied footage of the robbery still 6 months later. Met personally with the regional & site managers but was not a priority. I'm sure if this robbery did not occur, I'd have less negative to say but you want LO management that is helpful in your time of need. I did not want to leave, but the safety risk was that high.
Sanitation. Some dog owners had relieved their pets in a stairwell & elevator hall. Eventually was deep cleaned & had been less frequent in the end.
Gym: Clean, but not well equipped for the price. Read More

Move here if you want to hear every sound known to man from your upstairs neighbors including walking and opening and closing doors along with the toilet flushing. You would think they are in your apartment. There is absolutely no insulation in these units . They just built apartments with out insulation or ventilation. You will smell everything from your neighbors and hear everything so if you rock with that, then this is the place to be. You have been warned !

Poor management indeed. Exactly as the review from 1/26/23 stated. Pretty place. Very Sucky management. They are not helpful and pretend to solve problems.

Signed, a resident that can't wait to move from this place.

I sent a request to tour the building through Apartments.com for a noon appointment. I asked in the message box if we can do this via FaceTime as I am currently out of state. I received an email from Lumen confirming my appointment. No one called me at noon so I called the office and no one answered. I sent an email at 12:10 pm, letting them know I put in the request and again asked if they can accommodate a FaceTime call. I have not received a phone call or a reply email.

If I am not being... helped to even tour the building, how will anyone be helped when something in their home goes wrong?

Customer Service starts at the beginning. There is nothing to see here. Obviously. Read More