6/29/26
Verified Renter
property manager has made my experience awful… his attitude and how he talks to people is horrible, i honestly don’t see how he got the “property manager” position… he does no care for his residents as he should… my BRAND NEW apartment literally flooded 3 DAYS AFTER I MOVED IN and he tried to make me go get a hotel room and stay in the flooded out apartment once they got all the water out…. with my 1 YEAR OLD !!
Review from Apartments.com
Property Manager at HoM at Pooler responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and stress you experienced, especially so soon after moving into your new home. We understand how upsetting an unexpected flooding incident can be,... particularly when caring for a young child.
Our team strives to respond promptly to emergencies while working to ensure the safety and well-being of our residents. We regret that your experience left you feeling unsupported, and we take your concerns regarding communication and customer service seriously.
We appreciate you bringing this matter to our attention, as resident feedback helps us identify opportunities to improve. If there are any outstanding concerns that have not yet been resolved, we encourage you to contact our management office directly so we can continue working toward an appropriate resolution.
Thank you again for your feedback, and we wish you the very best moving forward.













