6/18/26
f This Is the Application Process, Beware the Lease
Very disappointing experience with both 777 S. State Apartments and its management company's processing team.
If the application process is this disorganized and unprofessional, it raises legitimate concerns about how residents are treated after they sign a lease.
The applicants were relocating cross-country and applied in good faith, providing all available documentation. Due to unrealistic deadlines over a weekend, their employers could not meet the accelerated demands for income... verification. At no point was a cancellation requested.
The leasing office advised that if documentation could not be obtained in time, the application would simply be denied and fees refunded. However, the processing department later provided contradictory information, attempted to classify the matter as a "cancellation," and retained the fees.
To make matters worse, an unnamed representative from the processing team refused to identify herself, berated the applicants for not answering calls while at work, criticized them for not producing documents immediately, and expected a military guarantor to provide confidential financial information with less than an hour's notice.
The entire process was marked by conflicting information, unrealistic timelines, and unprofessional treatment.
Review from Apartments.com
