9/9/25
Nice on the Outside, Nightmare on the Inside
Where to start. This building has a luxury facade, but in reality, the "hardwood" is cheap laminate, and every other surface is just a sticker or glued on paper to give you the impression of luxury. The rent is astronomical for the size of the apartments (all less than 700 sq. ft.), and the limited amenities are in disarray. Ever since the property management turned over a couple of years ago, everything has gone downhill. The elevators are a safety hazard. Residents are constantly getting stuck... , and both elevators are consistently out of service. The maintenance staff is incredibly rude and will tell residents that they are wrong when they submit an issue. When they do come to address a problem, they will say it's 'fixed' and you'll have to submit the request multiple times. The staff is hostile and it's impossible to get in
Review from Apartments.com
Property Manager at The Kent responded to this review
Our Kent team is dedicated to providing a comfortable and well-maintained environment for everyone in our community, and we appreciate your continued residency and your recent decision to once more renew your lease.
Over the past year, our team has... addressed each of the issues you've raised, including enhancements to our security systems and the ongoing upgrades to our elevators and grounds. We're sorry to hear that you feel you still have continuing concerns and we definitely take all credible resident feedback very seriously.
Sincerely,
Carrie and The Kent Management Team
