The Lakes of Schaumburg Apartment Homes

I would ignore any good reviews from before July ‘22 since the complex has new management. This place was great with the old management, but Morgan Properties is a joke. They don’t care about residents and will ignore your emails and phone calls, or had no idea what they are talking about if they did answer since none of them seem to have prior experience. 3 of the street lights by my unit have been broken & flickering for almost 2 years. It was like having a strobe light outside my bedroom… window & they never once sent someone to look at it despite multiple residents complaining. The area has 0 cameras & with non working street lights there is lots of crime(I’ve seen cars on bricks from their tires being stolen & my neighbor on the 1st floor had a man staring into her window at night). Walls of the apartments are paper thin & you will hear full conversations going on around you, so I never felt like I was able to have guests over. The apartment gym also dropped in quality; machines work but the gym is unbearably hot in the summer & they never restock any toilet paper or cleaning supplies so the machines are likely filthy. The entire time I was living here my dishwasher never worked. Any complaints about specific residents were sent to the entire complex in a threatening mass email making it sound like you were the one in trouble to try and scare everyone (I probably got one of these at least once a week). Lots of last minute projects occur that involve entering your home. They’ll announce these projects the day before or day of letting you know they’ll be entering your home without your permission while you are not there & only plan to come on weekdays during work hours, as if they’re trying to avoid residents being home. The last project they did before I moved out was announced the day before & they gave a 4 day window as to when they would come, then expected my animal to be secured the entire time. I tried reaching out multiple times and even left a note telling them not to come but they ignored me and came while I was at work, and shockingly let my dog out of the gate so she was running free when I got home. Any packages ordered will be delivered to a package room in the leasing office where packages are stolen all the time. The cameras in there are not functional & the delivery drivers almost never generate codes to get in so you can only pick them up during business hours. Overall, it felt like I was living in a strict dorm room than an apartment. Read More

I have lived here for 3 years and have had multiple issues since the beginning.

Maintenance staff is constantly overturning and requests are rarely filled on time if at all. I had 2 tiles that needed to be replaced in the shower which took about 4 visits from different maintenance staff and 3 weeks to fix (could have been done in a day). They also left the original piece in our bathroom after they fixed it.

The closet in our kitchen was constantly overflowing (about 5-6 different times) with… water and sediment from the upstairs neighbor’s garbage disposal and WE were told to “ask them to stop using the garbage disposal.” Only when I was rudely adamant that they FIX the issue did they have an outside person come in to fix pipes.

Now we have had water damage from poor maintenance work on our upstairs’ neighbors apartment which left our apartment with water stains on the ceiling and light fixtures not working from the water damage. We were told by the Lakes of Schaumburg that they were waiting on outside service to help and that they would let us know when they would be here. That has been 3 weeks since the original request and they have not returned any of our calls or voicemails about the issue.

On top of that, since new property management has taken over, the roads in the complex and parking lots are rarely plowed when it snows. There are also no recycling receptacles anymore which I don’t recall ever receiving a notice about and which I’m sure we’re still paying for. I and other community members have had multiple packages stolen from the shared Luxer locker to the point where I have everything sent to a friend’s house. The pool next to the fitness center has had a leak for at least the last season and rather than really fix the issue they will just close the pool so that residents can’t use an amenity that they are paying for.

It’s a shame that the staff here make the experience of living in the community so disappointing because the grounds are gorgeous, the amenities are nice, and we like the people who live here (the reasons I’m not leaving 1 star). We’ve truly made some great memories here… It’s just evident that the staff are only accommodating when things are easy and that the Lakes of Schaumburg and Morgan Properties only value easy, cheap fixes to problems that require real long-term solutions. Read More

PLEASE READ THIS!

we have a new born baby and the temperature inside the house reached 88 degrees, we called the emergency maintenance and the apartment complex a million and times and our woes fell on deaf ears.

We begged them to fix it since our new born baby was not able to sleep and ERIC straight up laughed at my face!

Absolutely no empathy or regards for human value. Will move out the first chance I get.

Never will I rent at such a horrible place again. Learn to value your renters, we… pay you rent to maintain this place, you are not doing us any favors. Read More

Not a good place to rent, the maintenance doesn’t work during weekends. Temperature is soaring inside the house and the Air cooler is not working. Called them a million times and they just ignore us. Their emergency maintenance team just laughs at your requests, very shocking and unprofessional. Leasing office people are rude and nonresponsive. The heater is always broken and when it works, it doesn't work properly. Parking is also not safe, had my car damaged on multiple instances. Please do… yourself a favor and rent elsewhere. Their maintenance needs to improve. Read More