11/8/24
AVOID
Im writing this review because it seems to be the only way to get the attention of the management company:
Moving out and putting my 60-day notice to vacate has been a nightmare. They inputted the incorrect lease term dates in their system when I moved in, and it took over a month and multiple emails and phone calls for them to correct it spite being ensured multiple times it was being handled. However, my last month’s rent that should be prorated is being charged at a full month. When I called... (multiple times) I was told it was fixed, but it actually increased my last month rent by $150.00 instead of decreasing it for the half month. So it’s 5 days until the end of the month and I have no idea how much I need to pay. If you value your finances, I can assure you they do not. AVOID SIGNING A LEASE. There are way better management companies who do care about their residents
Review from Apartments.com
Property Manager at 800 Capitol responded to this review
Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced with your move-out process and the concerns surrounding your final billing. We understand how frustrating this has been, and we appreciate your patience... . Your feedback is essential, and we’ll be looking into this to help improve our processes.
-TWG Management
