Lockerbie Lofts

This property has nice amenity, but is terribly managed.

Matt and Jasmine used to be great, however, management changed since Jan 2019 and everything went downhill. The new management started with terrible communications in the beginning, leaving residents confused. The auto payment had problems during the transition, but was later fixed.

This place has serious safety concerns - there has been bikes stolen from storage room, cars broken into in the parking garage, and my own car stolen from… the parking garage (you read that right). While it's not entirely the property's fault that those things happened, the way they handled it was just awful and totally lacking sympathy. Here's a response I got from the leasing office manager after voicing my concern ard safety: "While we know that you pay for a garage space, the space you pay for is advertised from our end as covered parking. Crime has no address, and we do not promote as being able to prevent crime." I was very disappointed abt the way things were handled.

On daily issues, response is very slow and ever since I sent in lease ending notification, my call was never picked up. The last straw was after I moved out, they sent me a bill claiming that the valet trash can wasn't left in the room, when it clearly was. I'm going to dispute the charge, but it just feels they try every way to make residents' life miserable.

There's some rent promotion going on. After my personal experience w. this property, I wouldn't live there even it was for free. Read More

This place looks great from the outside, but is one of the most poorly ran apartments I have ever lived in.

1. They claim the building is secure, but it’s not. If you’re accessing the building from the first floor doors or lobby you need a key pass to get in. Whoever designed the building decided you don’t need a keypass to get onto the first floor from the garage.. which would be fine if you needed a keypass to get in the garage, but you don’t. You can easily push a button on the garage door… entrance to get a “ticket” and gain access to the garage which gives you access to the building without any keys needed. It also leaves all vehicles exposed as the garage is accessible by anyone by simply pushing a button for a ticket.

2. The parking garage is located underneath the building and has VERY steep ramps leading down to the parking garage door. EVERY SINGLE YEAR, during winter, they don’t salt the ramps so people slide down the ramp and go straight through the garage door. To add icing on the cake, they will attempt to make you use your own insurance to cover the damages caused by their negligence. Once the door is damaged, they just leave the garage doors open for weeks at a time, allowing anyone access to your vehicles and also to your residence. No keypass needed.

3. I had a neighbor who constantly smoked cigarettes in his apartment, blared music, stunk up the entire floor, and they never did a single thing about it. I complained 5 times about him dancing in the alleyway shirtless while listening to EDM at 7am and other super weird, eccentric encounters and nothing was ever done.

4. The parking garage underneath leaks calcium deposits from all the water / rain coming from the pool / common area upstairs going through the concrete. There are a TON of spots in the garage where if you park, your paint will get RUINED by these calcium deposits. Management, to this day and to my knowledge, has never addressed this issue, put out cones, or let any residents know about the possibility of having your paint job completely ruined by their garage. There are actual stalagmites growing from the floor in some places, you can’t make this up.

Save your money and go somewhere else, I got out of there as fast as I could. Read More