Highland Park Apartment Homes

I lived a Highland Park for about 8 months. In October I saw a mouse run out from behind the fridge. I notified the office of the instance, and they came out and put down traps and some poison. I thought that was the only one we would see. NO! My daughter and I woke up and flipped on a light and saw not one but two! One was dead, and one was still half alive. I called the office and told them about the issue, they said “OK, we will have them come put more traps down.” That cycle of waking up and… seeing several dead happened at least 2 more times. I was having company one weekend and we were sitting on my couch and saw one run across the living room. I went to the office that morning and they said, “well, we will have the exterminator come out and see what’s going on.” I said, “are they going to patch the holes?” They said they did, but they kept coming in. The manager Ashley laughed at me and said, “I can’t believe this is happening.” After several attempts to get the district managers information I finally got that and all she said was, “we took care of the issue.” That “this happens in apartments”. I don’t know where these people have lived but I have lived in several apartments and never had this issue. I lived at Highland Park about 10 years ago and had one mouse then. Had I remembered that I would have no way moved back. After that interaction with her, I found another mouse. I called and the head maintenance guy would come out and investigate. He did and found another one and said “I did double check the outside where they are coming in and they didn’t patch the hole the way they should have.” Even after several complaints no one thought to go make sure it was done correctly. They exterminator and the maintenance team came every other day, every time they came, they found one.
All in all, I found 13 or 14 mice in my apartment. These apartments are not that large, it was so unnerving being there. I have a young daughter that I wouldn’t let play on the floor, we couldn’t fully live in our home.
The only staff member who seemed to care about the problem was the assistant manager, Melissa. She was kind, and willing to answer all my questions. Read More

They lose paperwork. I moved in with a service dog. A year and a half later, they lost it and required new. Charged me a pet deposit which i just paid until i would get the information. I got them the service information and they never returned deposit and continued to charge pet fees. I gave them notice to move out by phone and on paper on july 24rth, stating i was moving out august 10th. I turned in my keys august 8th and they magically found them on august 12th. Continued to charge me rent… til september 11th. And charged me for a new lease after moving out, along with pet fees and other bs. Ive had 2 vehicles stolen from here the day after maintenance done. I have the police reports to match. Read More

Beautiful property! Wonderful location. Great staff! I would highly recommend this complex to any one who is looking for an apartment.

overpriced and old. Maintenance staff will enter your unit without notice and use your things. Rude office staff. Save yourself the stress and don't rent here.