Chateau Mirage Apartment Homes

WARNING EVERYONE IN ADVANCE!! Do not give these people your time! If you want to spend over $200 a month (for 3+ months) on electricity for a one bedroom because the property team will not fix your ac! This place by far has the worst service I’ve ever experienced. If you want your moneys worth and a good experience with helpful staff, this isn’t the place to live. They’re full of lies, excuses, and they only care about the money! I moved into an apartment that had an ac leak. Wasn’t aware of it… until almost a month in when we noticed the ac temp kept on increasing. The maintenance man came in more than 10 times to charge the ac (not an exaggeration) over a span of about 3-6 months. He would give us the same excuse the front office gave us every time. Even though they knew it needed to be replaced the first time the guy came! The ladies in the front office were never professional about it and would never know what to say besides the same excuse they kept giving. Lie after another. They told us early on that we were on the list to get an ac installed. They weren’t helping and I was tired of living in a hot apartment. I reached out to corporate and by that time, I had nothing nice to say. The front office called me the next day saying corporate sent her my voicemail and that they would be coming install the new ac the following day. These people do not know how to run this property nor do they take care of their residents! I broke my lease and even though I went through all that I did, I still had to pay two months rent + a 30 day notice!!! So that’s $2600 I had to come out of pocket right then and there or we had to stay somewhere we weren’t happy! I reached out to corporate again and got IGNORED. Tried again, no reply! No one reached out to me. So I had no choice but to pay. I have wasted so much money and energy dealing with these people and their terrible service! And I’m not the only one. A neighbor called the office 3 days in a row because his washer was out and they didn’t do anything about it until he went to the office and told the lady something because he had enough. He moved! ALSO, THE ENTIRE TIME I LIVED THERE, I WAS IN AND OUT OF THE ER AND WALK IN DUE TO ALWAYS BEING SICK!! I got with an ent specialist and do not have any allergies! They told me it was the environment I was in! I have plenty of records. I don’t think I should’ve had to walk away from this having to come out of pocket $3550 because I wanted out due to various reasons Read More

RUN, DO NOT RENT HERE
I am a current resident and this is one of the worst places I've lived. The old management was great but morgan properties is horrible. They do not answer the phone in the office and forget about going inside the office to actually talk to them in person. They hide inside the office with the doors locked and do not allow anyone inside. So if you ever need anything or need help with anything or have any questions forget it. There are bugs, wasps, bees, flys, gnats, snakes..… .everywhere outside and inside. The apartments are cheaply done and also rundown and NOT worth the money they charge for rent. Read More

The place is beautifully landscaped, granite counter tops, a pool, a park, tennis and sand volleyball?! However, as you live here longer and longer, the cracks in the foundation are revealed. I've lived here since September 2018. The first three maintenance requests I made had to be called in again because the maintenance gentlemen did not fix the issue (wrong size air filters, incomplete caulking around bathtub, etc.) or couldn't fix the issue because they did not have the correct master key… to my apartment. "We couldn't get into your apartment."

Front office can be very helpful or very rude depending on who you get. They are not well trained whatsoever often telling you one thing and then telling you something completely different later. Property manager spoke over me when I tried to report a complaint about the property.

Coronavirus and hurricane communications were handled very poorly. The residents were basically abandoned unless you had an emergency aka a fire or water leak. Amenities were off limits and there was no reduction in rent as a result. Rent was expected to be paid. No exceptions. No "contact us if you are having trouble". They just changed management, but the front office personnel hasn't changed. Be careful! Read More

The ENTIRE staff of Chateau Mirage is AMAZING. This community, both people and grounds, are the best and it was reflected this year when they won Best of the Best. That award is definitely earned. I felt at home the minute I step foot on the property as a tenant. The attached garages to each unit is a very rare amenity and I cannot express how much it benefits you. The complex is extremely secure as you have your garage, privacy locks, alarm systems, gated entry and the staff is always… aware of the surroundings. I had very, very few maintenance requests because of the great upkeep of the property and homes but when I did, they were addressed the same day. Actually within 2 - 3 hours. The maintenance team is second to none. If you are looking for a home, this is the place you will want to be. I HIGHLY recommend Chateau Mirage Apartments at 1630 Rue Du Belier, Lafayette, LA 70506. Read More