Hanover Stoneham

Property Manager at Hanover Stoneham responded to this review

Hello,

Thank you for taking the time to share your feedback. I’m very sorry to hear about the experience you’ve described, and I completely understand how frustrating these concerns must feel. This is certainly not the level of service or comfort… we aim to provide.

Regarding your move-in condition, we sincerely apologize that your apartment did not meet our cleanliness standards. This should never be the case for any new resident, our goal is always to ensure the home is ready before you arrive, and I’m sorry we fell short here.

I also want to address your concerns about community disturbances and parking. We take noise complaints, parking issues, and property concerns very seriously. Our team works continuously to enforce community policies and address reports we receive, and I apologize if this has not been your experience. Your feedback helps us identify areas where communication and enforcement can be improved.

We would really appreciate the opportunity to speak with you directly so we can look into these matters in more detail and work toward a resolution. Please feel free to reach out to me at the office or by email at your convenience.

Thank you again for bringing this to our attention. We’re committed to improving your experience and the overall quality of the community.

-Matt Hafler Read More