The Severn

You cannot beat the views and access to the neighborhood with this location. I can see the monument, the Belvedere, and a beautiful view towards the north side of town. I appreciate the quickness and kindness of the maintenance staff, I am lucky enough to even have one on my floor! The property is always clean inside and out. Neighbors are friendly and understanding, even when it comes to my rambunctious young puppy greeting them in the elevator! I would definitely recommend this mid-rise… location to any local looking in the area. Read More

I love my new home!!! The office staff made the move in process so easy for me. They were so professional and responsive throughout. The Severn apartment is located in a great area for public transportation and amazing restaurants. I feel so at home and couldn't have found anywhere else better than this.

Right off the bat, we had a lot of issues with the apartment. The doors to the bedrooms did not close all the way and several of our heaters didn't work (we moved in in January 2019 so it was cold). One of those heaters was never fixed even after having maintenance come to look at it more than once. We also noticed that whenever we used the oven that there was a strong smell of gas. We submitted a maintenance request and the person who looked at it told us "it's supposed to smell" and then left.… After about a year of not using our oven, we had someone return to look at it again and they confirmed that we had a gas leak the entire time. The oven was also connected to the wall with an extension cord that was too short and was an electrical fire hazard. Mice were also an issue in the apartment regardless of how clean we were.
Overall maintenance was super fast to respond and efficient (besides the gas leak). 
Mail delivery often is difficult because delivery services have a hard time getting into the building and I often had packages with important items arrive days to weeks late because of this. Additionally, I had packages stolen and ripped open and when I reached out to management for assistance and to check the security cameras they basically said there was nothing they could do. There were exposed pipes all over the apartment that got really hot and I burned myself a couple of times accidentally brushing against them. 
I found communication with the staff to be really difficult. When we had questions about our lease termination I was initially told by someone that we were good to go and had paid all of what we owed then the month after moving out we received an angry email from the regional manager stating that we still owed money. They were very accusatory and seemed to think that we were trying to get out of our agreement with the company but I had indeed been checking and double-checking to make sure that we had given them everything that we needed (and even had it in writing). 
In the end, it was an OK apartment for the price and the time being. The area is nice and close to lots of cute coffee shops and parks. But I would not live there again and do not recommend it. Read More

I'm very happy with the community! I love the layout of my apartment, it's nice and bright! The Property Manager Sattie is awesome, she is attentive and polite. Brittany is also very professional and always willing to help. I am overall very happy with the management staff! The Severn is a great community!!