Lerner University Square

RUN, RUN, RUN!!! DO NOT RENT FROM THIS COMPLEX!

My husband and I have been residents of this community for eight years and have lived in two different buildings during that time. Unfortunately, our experience with management and office staff has been consistently disappointing. The staff, including the property manager, have been rude, unprofessional, and largely indifferent to tenant concerns—even serious issues such as rodent infestations.

For the past three months, we have been dealing with… mice in our apartment. The maintenance supervisor has worked with us by providing treatments and sealing potential entry points, but the problem continues. Despite the ongoing infestation, the property manager has been extremely negligent in addressing the situation, to the point that I had to contact the city to bring attention to the issue.

We also spoke with David, the individual who frequently responds to Google reviews. Unfortunately, he was no help. While he presents himself as someone who understands and cares about residents' concerns, our experience suggests otherwise. We felt misled and unsupported throughout this process.

To make matters worse, our request to terminate our lease without penalty was denied, despite the ongoing infestation and what appear to be ineffective attempts to resolve the problem. It has become clear to us that this company prioritizes profits over the well-being of its tenants.

After eight years as loyal residents, we expected to have a better relationship with management. Instead, we've learned that loyalty means very little when tenant concerns are not taken seriously.

We will not be renewing our lease. We would rather spend our money somewhere we feel respected, valued, and appreciated.

Save yourself the frustration and think carefully before renting here. If you choose to do so, proceed at your own risk. Read More

I lived in University Square apartments from June 2021 to June 2022. I waited till I lived in a different apartment before posting this review. Here are my pros and cons and a couple anecdotes to accompany them. Note that my actual score would be more like a 2.7 because if they hadn't towed my cars(even though I was a resident) the score would have been 3.5 at least.

Pros:
-Maintenance is prompt and very courteous
-Front Office is very hospitable
-The location is second to none.
-Apartment is… very Spaciousness in comparison to other properties
-No mice...which is a miracle.

Story: I personally visited at least 10 different apartments and University square was by far the best choice when spaciousness, quality of interior structure, and overall atmosphere was considered. The greenery and pool won us over.

Cons:
Old buildings which caused a number of sewage and water issues within the first 2 months of moving in.
Towing System: They constantly ran out of parking decals and do not have a good system of protecting their residents from getting towed (see story below).

Story: The day of our move in, they did not have the parking decals for our 2 cars. They gave us temporary parking passes that lasted 2 months. Instead of contacting us directly when new permanent decals were available, they sent an email to everyone(apparently a lot of residents did not have permanent decals). They usually ran out of decals within a day or two of of sending the email. It took us 6 months to get a decal but before that happened both my cars were towed because we were 5 days late renewing the temporary parking pass. At $175 per car, we paid $350 to get our cars back even though we were residents. When I told this to the staff, they said, "You gotta stay on top of renewing your pass because you would be more angry if you couldn't find a parking spot." I will let the reader guess what my response was to that. Read More

I’ve been here since May 2022, and have no complaints! The rental office staff and management here are very professional and attentive. Beautiful, quiet area. The maintenance and cleaning crew keep these apts well maintained which is a big plus! Overall, great neighborhood and accessible to the local area/beltways.

Lerner University square is convenient and affordable and is quiet - in a busy area. Khadijah greeted me, explaining the rental process, amenities, options and tenant life. Her enthusiasm and professionalism made for a comfortable meeting. The units undergo continual maintenance and the exteriors stand the test of time. The model for the day was spacious enough for a small family or a single person. The residents and thoseI bumped into provided a friendly “hello”. There is consistent… communication from the office. I was notified on my way to tour that the unit of interest was being renovated and would be available to view prior to move-in. I felt a connection with the community as it remains a viable option on the rental list. Definitely check it out! Read More