Lerner University Square Apartamentos

I lived in University Square apartments from June 2021 to June 2022. I waited till I lived in a different apartment before posting this review. Here are my pros and cons and a couple anecdotes to accompany them. Note that my actual score would be more like a 2.7 because if they hadn't towed my cars(even though I was a resident) the score would have been 3.5 at least.

Pros:
-Maintenance is prompt and very courteous
-Front Office is very hospitable
-The location is second to none.
-Apartment is... very Spaciousness in comparison to other properties
-No mice...which is a miracle.

Story: I personally visited at least 10 different apartments and University square was by far the best choice when spaciousness, quality of interior structure, and overall atmosphere was considered. The greenery and pool won us over.

Cons:
Old buildings which caused a number of sewage and water issues within the first 2 months of moving in.
Towing System: They constantly ran out of parking decals and do not have a good system of protecting their residents from getting towed (see story below).

Story: The day of our move in, they did not have the parking decals for our 2 cars. They gave us temporary parking passes that lasted 2 months. Instead of contacting us directly when new permanent decals were available, they sent an email to everyone(apparently a lot of residents did not have permanent decals). They usually ran out of decals within a day or two of of sending the email. It took us 6 months to get a decal but before that happened both my cars were towed because we were 5 days late renewing the temporary parking pass. At $175 per car, we paid $350 to get our cars back even though we were residents. When I told this to the staff, they said, "You gotta stay on top of renewing your pass because you would be more angry if you couldn't find a parking spot." I will let the reader guess what my response was to that. Lee mas

I’ve been here since May 2022, and have no complaints! The rental office staff and management here are very professional and attentive. Beautiful, quiet area. The maintenance and cleaning crew keep these apts well maintained which is a big plus! Overall, great neighborhood and accessible to the local area/beltways.

Lerner University square is convenient and affordable and is quiet - in a busy area. Khadijah greeted me, explaining the rental process, amenities, options and tenant life. Her enthusiasm and professionalism made for a comfortable meeting. The units undergo continual maintenance and the exteriors stand the test of time. The model for the day was spacious enough for a small family or a single person. The residents and thoseI bumped into provided a friendly “hello”. There is consistent... communication from the office. I was notified on my way to tour that the unit of interest was being renovated and would be available to view prior to move-in. I felt a connection with the community as it remains a viable option on the rental list. Definitely check it out! Lee mas

I LOVE IT! I've been living here since march of 2022 & thus far I have no compliments. The staff is great& WELCOMING. If it's a problem , the maintenance people come & take care of the situation with the quickness. It's no loitering or trash in the hallway which is a plus , so you never feel like your safety isn't at risk. I wish I could give them a 10 star rate.

Moved in a little over a year ago. The process to rent *seemed* easy but we ended up having to get corporate involved to simply complete the process. Main office has been good for the most part but the maintenance is spot. Had to complain to get water damage correctly repair (after 6 months) and ever single one of our cabinets are on an angle b/c they were installed incorrectly. Our upstairs neighbors are constantly blasting loud bass heavy music until midnight and the smell of marijuana is so... strong in the hallways we have deterred guests from coming over out of embarrassment. Management says there is nothing they can do about our issues. In all the places I have lived, complaints like these are taken more seriously. Also, their online portal still sends us emails regarding water outages from months ago. Previous reviews are also right about water shut offs. We had no hot water in the middle of winter for about 24 hours. Ended up getting a hotel for the night, just to shower. There are plenty of other units in the area at similar or better prices. Unfortunately, we are stuck here since we had to renew to keep the rent price down. We didn't expect the increase and made the bad decision to stay another year. Instant regret. Lee mas