Lerner Excelsior Tower

...although, average seems like it beats the tar out of most other places around here. Honestly more like 3.5 stars.
Me: 2 year resident, single dude in a studio. That's probably enough to uniquely identify me to management, but IDC.
Pros:
Location - right off 395, lots of convenient shopping/restaurants
Construction - thick walls/carpet mean you never hear neighbors (literally heard the baby next door to me exactly twice in the year they were there), nothing has broken, never had bugs despite… leaving food out constantly, the apartment that caught fire this year didn't spread
Floorplans - spaciousish, balconies everywhere
Amenities - gym is okayish and clean, movie room is cool, electric included is awesome, tennis/basketball/pool exist, Amazon Hub manages most small packages
Management - just like literally every other service industry, if you treat them like people they'll return the favor. Maintenance is prompt and effective, they treat for vermin regularly (1 oz prevention, it seems).
Cons:
Location - you have to have a car or a mild case of masochism to leave the area, which you will want to do a lot. The Beauregard/236 intersection is miserable. Parking is free but you'll have to leave keys with the valet if you get home late (as of writing, around 10ish weekdays, 11 weekends)
Construction - building is older, they do shut off the water about once a month to fix something, but if you have a 9 to 5 you'll almost never notice maintenance.
Floorplans - studios don't have W/Ds. Laundry room is free but a tragedy of the commons writ small, as (I assume) folks overload and break the machines, and they take forever to get fixed.
Amenities - I'm lazy and none of my friends live around here so I never use them, also I'd feel bad dunking on kids.
Management - Concierge and security are the same role, so it feels like a 50/50 shot if someone will be at the desk for you to claim a package or your keys from the valet, or if you'll have to wait 15 minutes while they're on rounds. Water isn't metered individually, so I know I'm subsidizing the families around here, but electric is included so it's a wash (heh).
Bottom line:
You're definitely getting what you pay for - a decent place with a couple perks and a bunch of minor annoyances, but nothing dealbreaking. If you're not high maintenance and you own a car, you can do way worse than this place for the same price or more (and I have). Read More

I don't usually write reviews, but the service I just received is ridiculous. I have only been renting for a few months. Have been paying rent monthly before it's even due. Management is not accommodating at all. Do not move in here...especially if your looking for a kind, understanding, reasonable management team! So sad that the review from 2 years ago about a rude staff has not changed.

I have never lived in a worse apartment in my life. The water is shut off for a full day at leaat 3 times a month to fix their aging heatAC inits. The building is constantly under renovations above my head with no notice seriously hammering 6 days a week from 8 am to 6. There are contant intrusions with bug and rodent people constantly in your apartment. The smells of garbage and nasty food permeates the halls. No access to anything if you have mobility issues. Stay away!!!

This is my first ever review for anything period! Because of the high level of service and professionalism we have received from Tracy (Property Manager), David (Maintenance Supervisor), and the leasing staff (Mike & JoJo), it is only right I share my experience. Tracy and her staff have went above and beyond to make our move-in process as easy as possible. When we had any questions Tracy was able to take our calls even after business hours when she was at home. When we had our move-in… inspection, David the Maint. Supervisor was extremely knowledgeable and took care of all our concerns in the apartment. He was very helpful and made sure all the requests we put in were taken care of the next day with his maintenance staff. Mike and JoJo in the leasing office were very professional and prompt with answering all of our questions. We are overall very happy with our decision to move in to Excelsior Towers. The apartment is very spacious and clean. I just want to thank Tracy and her staff for all their hard work and professionalism in being attentive to their tenants. Well done ladies and gentlemen. I would definitely recommend this property to others who are considering moving to Excelsior Towers. A job well done to all. Read More