The Highline

Managed by Greystar. I’ve here 3 years, experienced experience two or three management companies. Just went downhill. When I first moved here, the property was under different management. Parking was a MAJOR factor in my decision to lease here. During my tour, I was explicitly shown guest parking spaces which mattered high-traffic area. After Greystar took over: * Assigned garage parking was eliminated, yet the price remained $175 per month. All guest parking was removed entirely. Meter parking... is aggressive with predatory enforcement, excessive to the point of harassment. I have witnessed parking attendants: Ticket a vehicle while it is still at a meter. Return multiple times to re-ticket the same car. Place a neon tow-warning sticker on the vehicle the same day, prompting immediate towing. This happened to my guest. Add that mgmt. has a towing co. picking up resident cars INSIDE the garage they pay $175 for monthly (tags, late rent, etc). Private garage! Kickback probably. This is not about order; it is about revenue generation. Greystar's approach to basic tenant respect is where they truly fail. Due to some residents hosting unauthorized parties, management unreasonably decided to lock common areas at 6:00 PM, when working adults return home. THEY got rid of security! ASSinine polices & Billing: Your rent will never be the same each month. Greystar combines water, trash, HVAC into rent using "meters" allegedly tied to individual apartment usage. As a single occupant in a two-bedroom, two-bath unit with no guests, I am routinely charged as if multiple people live here. You still get a PEPCO bill too! My advertised rent of approx. $2,100 can balloon to $2,600 or more. Bills are often delayed and then "rolled into" the following month, forcing residents to pay double without warning. I received a $2,900 bill in December 2024. Despite paying $175 per month for garage parking, my car has been towed multiple times--each time was $175--due to expired tags. Not for being inoperable, overcrowding, or abandonment. I acknowledge responsibility for delays in transferring my tags from another state, the punishment is wildly disproportionate. When I toured, I was offered a preferred employer discount as a teacher-$50 per month. That discount has since been eliminated without explanation. This is a case study in aggressive monetization, opaque billing, and punitive enforcement destroying a residential community. This is not luxury nor resident-centered management. Read More

The improvements made by Greystar and the staff at the Highline is commendable which is why I renewed my lease. The entire staff is friendly, professional and knowledgeable. I have no complaints as an existing resident.

I hate the new advertising spaces--I feel encroached upon in my own home.

The rental rates are great but the apartment lacks amenities and doesn't allow for fresh air. 3/5

This is my first apartment without a roommate, and the space is wonderful (especially if you’re used to small city apartments), and in general my neighbors and the others who live here are kind and respectful. The insulation between units is also incredible; if there are parties, gatherings, or times when neighbors have loud tv or music, it typically doesn’t really bleed into your space. The staff is fantastic—the best of anywhere I’ve lived. Super helpful, kind, and at least a few of them live... on-property, which is always a good sign to me. Read More