7/8/25
Verified Renter
Changes There seems to be a lot of rotation of staff and policies. I wish these changes were made with more clarity. Rent "late"-notices issued less than 24 hours after the first of the month. Ever shifting office personnel is puzzling as well. I am also unsure of building-structure maintenance and what contractors are on hand to assure safety, because I was assured of my apartment's safety despite the large gaping crack that ran across my entire bedroom ceiling. Lot's of changes, need... more clarity.
Review from Apartments.com
Property Manager at ReNew Odenton responded to this review
We regret the confusion and inconvenience you've experienced. Our goal is to ensure consistent and clear communication about any operational changes. We understand your concern about the late rent notices; we will review this policy for improvements.... Regarding your apartment safety, we want to reassure you that our contractors are qualified professionals who work diligently to maintain building standards. Please reach out to us directly though and we can further discuss your concern about your ceiling. We appreciate your feedback and will aim for more clarity when implementing changes moving forward.