Terano Apartment Homes

I’ve lived here for the past five years, and I recently did an internal move from one unit to another. The leasing office staff has been wonderful and made the transition as smooth as possible.

After the move, I had a few maintenance requests for my new unit. Maintenance came the very next morning after I submitted my request, took care of everything in one visit, and was incredibly friendly and efficient.

A day or two later, I realized there was one more issue I needed to submit a request for... . I actually felt bad having to ask them to come back, but the maintenance technician couldn't have been kinder. He never seemed bothered or annoyed and was just as friendly and helpful the second time around.

Overall, I've had a really positive experience living here over the past five years. The staff has always been responsive, professional, and easy to work with, and I truly appreciate everything they do. Read More

Marquette, is the new assistant community manager and he is great! He is super friendly and extremely helpful. We had some maintenance issues and he sent over the maintenance crew immediately. The maintenance crew were also great and professional. My family and I love living here and we hope it stays this way!

Stay away! Nonresponsive maintenance. I reported in September that the ceiling leaked---completely caved in in March (6 months later). Terrible property manager. Four property managers in the last year with zero continuity. This current property manager just makes it up as she goes along. Previous property manager and assistant property manager told me that I would get my entire deposit back with if I met certain conditions--I met those conditions (IN WRITING!) but the new property manager won't... honor the previous property manager's promise and they kept my deposit and billed me thousands more rather than giving me the promised deposit plus interest. And now they're threatening me with collections. I paid rent in full on the 1st (not 5th, 4th, 3rd, or even 2nd!) every single month; I was clean and quiet; and I left the unit in immaculate condition when I moved out. Model tenant, but no appreciation. Spare yourself the drama---stay away. Read More

Id give it a negative star if i could!
We moved in over 3 years ago..initailly think were ok ..building was new..BUT
After one year
Uncleaned dog poop in hallways and other food items..for weeks
Staff initially was ok but now are just not helpful and inexperienced at simple tasks
Appliances fail constantly
Rentcafe wipes out profiles and will charge yiu rent even after you move out..beware!!!!!!
Pest infestation with roaches
Noisy
Just stay away

I regret renewing my lease and I'm hoping to get out of it. All the professionals have left (Mozart and Stefanie were amazing--smart, competent, responsive, friendly and helpful) and they're replaced with staff who are unhelpful and belligerent bordering on hostile. I've lived here for a year and a half and loved it when Mozart and Stefanie were there. Now I resent it. They make residents feel like we're an inconvenience--like we are NOT the reason they're there. We pay for package... services--packages small enough to fit in a locker are fine, but they return large packages to sender if you can't retrieve them within 7days from a locked room that only a staff member can unlock. But the office closes before I get home and is understaffed on weekends--and often empty because they're showing units. So good luck. I can't wait to move. Read More