Residences at Silver Hill

I went to the leasing office at Residence at Silver Hill to inquire about available apartments. I met with a Bernadette. Bernadette at first seemed very polite and informative but it turned out to be a facade. After seeing the new renovations I immediately was interested in the apartment. I paid the application fee and the holding deposit. I was promised that I would get the holding deposit back if I decided not to get the apartment. Bernadette commenced to tell me about the affordable prices of… the unit, but after looking at the list of monthly bills I would have to pay I realized I was misguided by Bernadette. Also, During our conversation I witnessed a resident talking to the police because her car was broken into. The resident was complaining because this was the second time her car was broken into. She was trying to get the police officer to take a look at the security cameras but no one in the leasing office knew how to access the cameras. Bernadette and the other employees were extremely rude and lacked any sympathy for the women. In addition, I saw many things that made me realize that the front office was not professional and did not want to do their job. After realizing this, I changed my mine and decided to go to another apartment complex. After telling Benrdatte I decided to move with another choice, she refused to give me my holding deposit of 100 dollars back. I called corporate office and Daniel blatantly told me that there was no way I would get the deposit back. Her excuse was that I did an online application, when in actuality I did an in person application. She also said that Benadette told her I ask after 74 hours when I clearly asked for my money back within a day. This establishment is disrespectful, unprofessional and callous. Read More

Saturday, Dec. 16 I reached Bernadine via telephone who was positive and informative in preparation for an appointment same day to lease an apartment. Once in the leasing office, Bernadine was attentive to my arrival while completing two applicants ahead of me. During this time, she also managed the telephone continuously ringing, and resident emergency requests. Pleased with the apartment I would move into, the professional efficiency, all done with a smile. I look forward to my future… residence with Residences At Silver Hill! Read More

I really love it here. Ms. Bernadine is very nice. I had maintenance request and they come in timely order. I love my new kitchen and washer & dryer. I have no roaches or mice. No kids standing outside and very peaceful doing the day and at night... Every morning cleaning lady is outside picking up trash. I also love that they come to your front door to pick up your trash can.. The apartments have been renovated ... They have kicked ppl out that was behide on rent so any one giving bad reviews… take that in consideration (they may be the one). The kitchen is fully renovated.. NO Roaches!! Read More

I wouldn't even give this place any stars but I had to click at least one to make this review. THIS IS THE WORST APARTMENT COMPLEX IN SUITLAND! The staff are rude and unprofessional. Most importantly the place is INFESTED with roaches. When I moved in I moved in with all brand new stuff. My $900 coach has to be trashed because I'm not taking that to my next apartment. I have had maintenance come several different times to exterminate and that still hasn't fix the roach problem. The roaches… literally be outside in the hallway and on the doors. They are in the bathroom room, they are in the cabinets. I've never lived with roaches in my life. When i told Mia (the person in charge) she made it seem like i'm the reasons the roaches are here. The lady across the hall from me literally broke her lease, took her stuff, and left because of this problem. I am going to attach a few pictures or roaches I made a lot of videos to but that can't be uploaded. Now I'm in the process of suing the for my security deposit and leaving. These apartments are too expensive to live with roaches. This was my first apartment and the worst experience of my life! I hope no one else goes through this! Read More