Towson Promenade

Moved here before reading all the reviews. Big mistake. Had a neighbor above me that stomped around his apartment. Tried talking witj him first nicely understanding thin walls and floors. No effort to stop. Stomp so much light fixture came down. Complain more than 4 times in letters. They said was normal walking. After that he became even louder stomping and slamming things 4-5 am waking us up every morning. Fire alarm went off every 2-3 months waking us up. Between the two never got a decent... night of rest unless no one above us was hime. It cost $100 a month to park in the garage per car. Wasn’t worth it because garage door was constantly broke and cars were stolen. We had to move out for our sanity. We were told we would have a walk through when we moved out. It was scheduled. The day of the walk through management waited less than five mins then left. Problem was another walk through was never scheduled. They schedule one ln a holiday when they were closed. We left the apartment spotless and outside of normal wear
And tear which is expected. The maintenance guy said he never seen an apartment left so neatly after a tenant left. They kept more than half our deposit. We wrote 3 emails asking them to explain why we didn’t get most of our deposit back. They did not respond to any of our emails which is totally unprofessional. I would advise anyone thinking of moving to these apartment complex to look elsewhere. Read More

I scheduled a tour and received confirmation about it for today. I was sent available apartments to review with my move I dated. I confirmed the tour and then drove from 1.5 hours away and was told by the leasing office there are no tours available and no homes available. Please fix your system so tours aren’t scheduled incorrectly. The system is all automated and there’s no way to contact a person in the leasing office any other way.

They change my movein date and dont tell me. You cant reach lease team they doesnt have number for call, and doesnt respond any email or text messages. You need to be ready for changing plans and numbers

Where do I start. Rushed to sign lease saying if I didn't it would be gone. I did then every other response took days to receive. I even had to ask where and when for my move in date. What time do I arrive to finalize paperwork and where can I park etc. Then was rushed through the process with very little being explained. Since being here hallways are left dirty, trashed piled up in trash chute rooms instead of being put in trash chute, the dog poop... oh it is everywhere. The rats are even... feasting on it in the dog park area. Doors are left propped open on the exterior of the building, probably because no one explained how guests get to arrive or leave the building. The guest parking not fully explained to others or the fact that guests have to pay for parking and how. Then my vehicle was towed because I was apparently parked in a reserved spot. Yes, there are random signs that say reserved parking but figured it was to alert guests that they were for residents and not to use them as the signs are not clustered together and are random. There wasn't even a curtesy call for the first time- someone who hasn't even been a resident for 2 weeks. I mean they had the permit number that was hanging in the windshield that would have given them my number. The leasing office even confirm they had it towed. How hard would have it been for a first-time offense to call and clarify. The confirmed they had it towed and have not responded to my response as of yet. I am sure there won't be any reimbursement or credit to make up for the lack of communication in regard to parking. Plus, given reading the other reviews they are still having cleanliness issues, I do not see them fixing those concerns either. My space - apartment is nice. The lay out great- view great- fixtures up to date- finishes nice- nice amenities- even quieter than many others I've lived in- even liked the security factor until it's not followed or upheld- location great- everything could be great if management gave more clarification, upheld building standards, cleanliness, security, and communicated to residents. They can ignore dog poop but calls the tow company instead of the resident for a first-time offense do lack of communication. Read More

Worst management EVER!!! HORRIBLE Maintenace!!!!!