Timber Ridge Apartments

Do Not move in here. They will try to rip you off. There is no communication. Voice mails and emails are not returned. Grounds and common areas are not kept up. If you live here, document everything! Read all of the Lease because they will tell you things that differ from the Lease. They keep your security deposit for months after move out. Even after a court judgement we still had to fight to get our money.

My family and I have been living at Timber Ridge apartments for over 3 and a half years now. Things started out well under old management and have steadily declined since Sterling Group took over. We are currently going into our 4th week without a washing machine and no end in sight. We were given a stop gap measure of using another unit in our building for laundry. That unit was filled without any notice being given to us which lead to my wife unfortunately entering another tenant's home… without knocking. No communication.

Despite the fact that after 5 phone calls and a visit to the office I was able to find out that the new unit is on site, there is still no estimate for when this will be remedied. On the visit to the office I was told we would receive an email about when to expect this situation to be resolved, this was two days ago and still no email.

I was finally able to get a hold of someone in the office today after calling 4 times. Gabe showed such callousness and disregard for me when I asked for a basic understanding of why there has been such poor communication in regards to this specific issue and issues in the past. He expects their previous terrible handling of an appliance issue to be forgotten when we are dealing with an issue much worse. He then raised his voice and told me I was being rude. He equated it to someone who abusing the waitstaff at a restaurant. No accountability on his end for how terribly they've handled any of our appliance issues. I am still awaiting an email from him with the corporate customer service line (I doubt I'll receive that).

If you want to be respected by those in charge of managing the community you live you'll need to look else where. Read More

Current tenant here wishing we would have never signed the lease. Communication is NON existent. There have been 15 entries into our apartment for “repairs” and we have no idea what is actually going on. We have been left without hot water or heat in december for over a day and recently discovered mold in our kitchen. all tenants i talk to around here feel the same! We wrote a letter discussing all these issues and there still is 0 communication. Try to find somewhere else!!!!

This place sucks. Maintenance requests feel like they leave the printer and go right into the shredder. Have had exposed electrical leads in our lights from the wrong bulbs being installed by maintenance leading to all the kitchen lights to burn out. This issue has been developing for about 6 weeks with no help. Our heat promptly stopped working just after an inspection for leaks and filter quality (questioning if it was even properly inspected). Have seen maintenance staff horsing around which… doesn't make it seem like they have much of a back log of work. Communication is awful. We're treated like children with wallets. The full focus here seems to be renovating the place with new stuff inflated rent and new naïve tenants.

If I was thinking of moving here I would give this place a year to try and get the ducks in a row. I'd recommend instead of replying to my review, to take that energy and work on addressing the issues I mentioned. Read More