Woodland Creek Townhomes and Apartments

Please check my google review for photos of proof!

been here for two years and have had few problems up until move out. I gave proper 60 days notice, did everything that was asked of me. This complex offers flex pay which is an app you can pay your rent through and it reports to credit bureau. I have used this option since it became available which was close to a year ago. I’ve had many issues with this complex not posting payments on the 1st and posting them after the fact however this time... they sent the statement but did not post the rent in the portal until about 7pm on the 1st. I have it on autopay so I wake up and see I was charged for a full month rent instead of what the statement was. The complex at first was putting ALL the blame on flex and tell me that flex had to process the refund and not them. Flex is the middle man here, they just give money to the complex that is posted in the portal. I was having no help from the leasing office (they would not respond to my calls, office doors were locked {due to weather}, only way they would respond was via text message) so I decided to contact corporate who did respond promptly.
Corporate informed me that this was not flex’s fault however the complex should have informed me when I put in my 60 day notice to cancel flex because there was no way for them to adjust my rent to the prorated total which was her explanation on why I got over charged. She stated any credits on my account plus my security deposit will be refunded up to 45 days after move out. This means I’m am out $305.76 due to the complexes failure to inform me to cancel flex. Now I thought this sounded odd they had no way to adjust it when on flex they have to finalize the total each month. I decide to ask flex how that process goes.
Flex informs me that the complex has a way to adjust the amount to the pro rated amount- they just failed to do so. I forward this to the corporate office and she responds back with another excuse as to why I was overcharged.
She states that due to other tenants not turning keys in on time they hold the full months rent until they receive keys. Isn’t that what a deposit is for?
She then says they do offer pro rated rent to tenants but because I didn’t cancel flex (again was NEVER informed of this) that I would be over charged for full months rent. Read More

If I could give no stars, I would. This place is just horrible

This is hands-down, without a doubt, the most poorly managed rental company on the face of the earth. We lived here just under 2 years and had to exit our lease early because we couldn’t take it anymore. The buildings are in complete disrepair. We experienced every maintenance issue under the sun - massive leaks, mold, crumbling shower tiles, shattered windows, peeling tubs, broken door hinges, leaky faucets, cracked air ducts, just to name a few. In only 2 years!! Every time we had a... maintenance issue, the staff took DAYS to respond, would say they were coming and never show up, and often just slapped band aids over serious problems. Sometimes we were told there was no problem at all, that we just needed to “clean better”, or that there was “nothing they could do.” It’s no wonder the buildings are falling apart, after seeing shoddy repair jobs for so many years.

This company could care less about the health and wellbeing of their tenants. Once, they sprayed toxic fumes in our apartment in an attempt to “fix” an ongoing maintenance issue (that should have been dealt with before we moved in) after I explicitly asked them not to due to my serious asthma. I had to stay at a friend’s house for a week.

To make matters worse, they charged us hundreds of dollars in rent after we moved out, requiring us to seek legal remedy. They still owe us hundreds of dollars. The only thing they care about is luring customers in and squeezing every penny out of them. I wouldn’t wish living here on my WORST enemy. STAY AWAY FROM WOODLAND CREEK. Read More

Very nice clean area to live. They care what going on in the community. Any issue they correct it right away. All the office people are so nice and caring. They don't play when it come down of keeping the property clean and safe. The maintenance crew are on the money. I couldn't pick a better place to live.

If you're looking for affordable housing and to get more for your buck, Woodland Creek in Durham is your place! The apartments/town-homes are a bit outdated and the appliances are old but that's all forgiving with the wood-like flooring that comes with most town-homes and the washer and dryer that all units have! The wood-like flooring is my favorite part of my town-home. It gives it a modern kind of feel! On the down side, I did have some bug issues (little centipedes), that was not solve to my... satisfaction. But it's getting cold here now and it's not as much of an issue. We'll see how things go in the spring/summer. Maintenance services are good. I had a few things that needed to be fixed upon moving in and they were resolved right away. The staff are friendly, professional and generally on top of things. Woodland Creek is also a family community! I love seeing the kids play and folks walk their dogs. Woodland Creek also offers a fitness, swimming pool and business center. It's quite and peaceful here! Read More