Legacy at Friendly Manor

Management is absolutely awful. I have been here for less than 2 months and am already considering finding a way out. I signed a lease in the middle of May, to move in on June 10th. Every interaction that I had the with the office prior to my move in date, they wanted to make my move in date to an earlier one and I kept declining. Over the course of the month before my move in date, I sent all of the required information they asked for and then sent things multiple times when they claimed they… didn't get certain documents every time. After jumping through all of these hoops and finally getting all of the documents correct, they then tell me that they have switched the company they use for renters insurance and that mine needs to be updated. 3 days before my lease starts, I receive another phone call saying that the unit isn't ready and won't be for another few weeks as there has been a pest control issue and they are treating the unit. When I asked what my options were, they basically told me that either I could move into a different unit, on the second floor (what I had signed for was a bottom floor unit, because that's what myself and my roommates preferred) or I could terminate my lease but I would then lose over $200 in application fees as they wouldn't refund that. I accepted the offer for the second floor unit as my other option was to lose over $200 and be homeless by the end of the week when my lease for my old apartment ended. Within a week of moving in, our kitchen sink stopped draining. 2 weeks after my move in date, 2 different things happened. 1. Our AC decided to cut off 2. I get a phone call telling me that my insurance is incorrect as there was a simple error on my declarations page. What really aggravated me about this is that I had been told on the day I moved in when I had to send my information yet again, that everything was fine. I sent in the updated policy as soon as my agent sent it to me. A week later, I received a letter in the mail letting me know that the apartment complex had taken out an insurance policy in my name and that I would be charged for it. I took it to the front office to get it figured out and they assured me that it would be taken care of. I have since received another letter in the mail telling me that my renters insurance isn’t correct. Unfortunately I have hit the limit and still haven't even come close to listing all of the issues I have experienced in 2 short months. Read More

Management is absolutely awful. I have been here for less than 2 months and am already considering finding a way out.

I signed a lease in the middle of May, to move in on June 10th. Every interaction that I had the with the office prior to my move in date, they wanted to make my move in date to an earlier one and I kept declining. Over the course of the month before my move in date, I sent all of the required information they asked for and then sent things multiple times when they claimed they… didn't get certain documents every time. After jumping through all of these hoops and finally getting all of the documents correct, they then tell me that they have switched the company they use for renters insurance and that mine needs to be updated.

3 days before my lease starts, I receive another phone call saying that the unit isn't ready and won't be for another few weeks as there has been a pest control issue and they are treating the unit. When I asked what my options were, they basically told me that either I could move into a different unit, on the second floor (what I had signed for was a bottom floor unit, because that's what myself and my roommates preferred) or I could terminate my lease but I would then lose over $200 in application fees as they wouldn't refund that. I accepted the offer for the second floor unit as my other option was to lose over $200 and be homeless by the end of the week when my lease for my old apartment ended.

Within a week of moving in, our kitchen sink stopped draining.
2 weeks after my move in date, 2 different things happened.
1. Our AC decided to cut off
2. I get a phone call telling me that my insurance is incorrect as there was a simple error on my declarations page. What really aggravated me about this is that I had been told on the day I moved in when I had to send my information yet again, that everything was fine. I sent in the updated policy as soon as my agent sent it to me. A week later, I received a letter in the mail letting me know that the apartment complex had taken out an insurance policy in my name and that I would be charged for it. I took it to the front office to get it figured out and they assured me that it would be taken care of. I have since received another letter in the mail telling me that my renters insurance isn’t correct.

Unfortunately I have hit the limit and still haven't even come close to listing all of the issues I have experienced in 2 short months. Read More

I have given one star for the fact that I liked the location of this apartment complex and they gave me a decent rent rate on a four month lease. It was my plan to stay there longer if I liked living here, but unfortunately I had a difficult neighbor and did not have great interactions with the complex management so I decided to leave.

I felt that the office had poor communication skills. Whenever I called the office no one ever picked up the phone and I was forced to leave a message and wait… for them to call me back, if they call me back at all. The office never let me know when I received a package, and I had to constantly check in each evening when I got home to see if I had a package.
There were also two particular instances I was disappointed in the office’s communication with myself. Shortly after moving in, the complex had scheduled appointments to get Spectrum internet installed in each apartment. The complex notified me that they had to reschedule this appointment three times. Everytime I moved my tv and furniture from the wall Spectrum never came. When they finally did come to do the installation the office did not notify me and I had dust all over my furniture and TV from the installation.
The other instance was when one of my neighbors did not clean up after their dog. The dog pooped all over the concrete right outside of our building’s main door. When I told the office they told me they would clean it up. It sat there for a week and a half before the rain washed it away.

Also, I would not recommend using the on site laundry facility. I used this regularly while I lived here. One time I was using the washer and it broke causing me to have to pull out sopping wet clothes. Later I found out that they charged me $10 to fix the washer, even though I consider this to be normal wear and tear. Read More