6/14/25
Disorganized and Unprofessional
I’ve been very interested in leasing at Solis, but my experience with the leasing team has been deeply frustrating and disappointing. It’s nearly impossible to get clear, accurate, or consistent information. There is no pricing sheet, no site map, and very limited access to view available units. I was emailed pricing for two units on a Tuesday, only to be told by Friday that the prices had increased by over $600.
The team seems unfamiliar with key details—such as where specific unit numbers are... located on the property, how many EV chargers will be available, or even where the storage units are. They don’t offer a clear breakdown of fees unless you ask, and they have no printed materials or brochures to share. On top of that, I was shown a unit during my first tour, and on a follow-up visit, I was told that unit didn’t exist.
Overall, the process has been disorganized and unprofessional. I strongly recommend proceeding with caution. If this is the level of communication and management before the community even opens, it raises serious concerns about how it will be run in the future.
Review from Apartments.com
Property Manager at Solis Birkdale responded to this review
We appreciate your feedback and sympathize with your frustrations. As we are a brand-new community, there are some items on the backend that do take time to integrate to our soon-to-be, user friendly platforms. We are in the final stages of working... out our new business nuances, and we would love the opportunity to welcome you back to ensure a seamless and fully transparent experience. I hope that we can work to improve your experience, and we hope that we can welcome you home.
