Skyhouse Raleigh

I wish I could give this place zero stars. The management team is absolutely terrible. They are not only unhelpful but also rude and condescending, making residents feel unwelcome in what should be a community. The common areas are poorly maintained, which is frustrating to see when you pay good money to live here. It's disappointing to feel ignored and disrespected by the very people who are supposed to support us. I would not recommend this apartment to anyone looking for a pleasant living... experience. Save yourself the headache! Read More

Very fast response to my request. Repairs were done quickly and professionally. My second request in 15 months and both handled without delay or any problems.

I have lived here for several years with several building management teams. I would currently recommend not living at SkyHouse.

SkyHouse is best known for its views and its safety. However, it no longer the same luxury standards set by previous building managements. This appears to be in-large part as Greystar changes the strategy held by previous managements.

The management team has struggled with their communication of severe maintenance issues (including the commonly known elevator woes) --... which do not appear to be close to being resolved despite it being a several month issue. The management team also appears to be struggling with the frustration expressed by current residents, incredibly protective rather than being conversational about issues.

It is one thing to be upset, it is another to not be hospitable.

Greystar has also begun to focus on catering to shorter-term stays -- including allowing AirBnb hosting and a new feature of a "guest stay."

The building is forgo-ing cleaning carpets on floors in pursuit of new non-carpeted flooring and is making changes to the clubroom area that will impact quality of life. The building feels stripped of the qualities that made it a great place to stay, in-lieu for a cheapened approached intent on generating money.


It is evident that Greystar has a vision however that vision does not look out for current residents or residents in the short-term. Read More

The only problem is that the elevators seem to be in constant need of repair. The long wait time for elevators can be annoying at times. Overall, Skyhouse has a great location for activities and restaurants and museums. And as a bus rider it has the best location for me.

As a current resident, I cannot stress enough how far this place has declined. It is way worse than I ever expected it to get, I wish I could give negative stars.

1. The Building is Filthy
The hallways are some of the dirtiest and most disgusting I’ve ever seen and such unsightly stains everywhere you look. It’s embarrassing to have guests over and make them walk through such unclean conditions. There is one cleaning person on staff who is always in the lobby "vacuuming" —but nothing ever looks... clean. It seems like she is just pretending to clean, as no area has seen a vacuum or proper cleaning in months.

2. Amenities Are a Joke
Most of the amenities are broken and have been since I moved in. Even the ones that “work” are frustrating to use. For example, the upstairs TVs have about 10 remotes, but none of them actually function with the TVs. Instead of fixing these persistent issues that residents repeatedly raise, management has added a new, completely useless amenity that you have to pay extra for.

3. Guest Parking Was Removed
One of the main reasons we chose to live here was the access to guest parking. Mid-lease, they took it away with no real solution other than telling residents to “contact NC Park.” This shows a complete lack of accountability and disrespect for residents.

4. Broken Elevators and Long Wait Times
Prepare to add an extra 15 minutes to your schedule just to leave the building. One elevator has been broken for ages, and the remaining one is so overburdened that there’s often a line in the lobby. The other day, I had to wait through multiple elevator trips before I could finally get on.

5. Management is Nonexistent
The property management consistently fails to address issues. They don’t fix anything, they take away amenities, and they make false promises about renovations and hallway repainting that never happen. Their disregard for residents’ concerns is beyond frustrating.

Final Thoughts
I, along with several other residents, will definitely be moving out after our lease due to the poor management and the rapidly deteriorating living conditions. At this rate, I’d be shocked if anyone renews their lease.

To management: Step up and start taking responsibility for your property and your residents’ experiences. Read More