The Pointe At Robinhood Village

I lived here for 2 years before leaving , and loved everything about it from the staff to maintenance being prompt on your request. Quiet neighbors all around . Very convenient location. Highly recommend . Walking amenities and now across the way will be more stores to shop at which is a plus . I felt safe at this complex as well. For school convenience, bus picks up right at the top. Loved the pool are any time of the day. Kids played with other kids and you knew they were safe as well being… out. I highly recommend this place . Read More

Had to move in a hurry and they made this a super easy transition for me! Plus the apartments are clean and in a great area!! Highly recommend!!

I moved here from NY a year ago in 2021 I’m glad I chose this place over the others because it feels safe, it’s clean and management is on top of any resident concerns. There are monthly gatherings and games. Maintenance is 24 hrs so I never had to wait to have my air conditioner serviced. I love the convenience of having all the shops including banking and a few Dr offices within walking distance.
The gym is basic and could use a remodel
The pool is clean and a nice size.

I don’t know if we’ve just been unlucky, but we have not had a good experience here. Many residents do not pick up their dog’s waste both in and out of the dog park. While that has sucked, our biggest issues have been with the staff.

We put in a service request because our microwave completely stopped working and they told us they would call me in a day or two. After 5 days, we never heard back from them, so I went down to see what happened. They finally got somebody to help in 2 days. They… said they were giving us a clean microwave, so we were just happy to have something that worked again. When going to examine it after they left, I noticed there were food pieces inside, it was covered in dust, and parts of the plastic on the outside weren’t fully attached. We reached out to them about this and they told us we’d get a new one in a couple days. Fast forward another week and we finally got something that worked.

I also reached out to them to ask questions about the resident movie theater we can use. They didn’t have answers to my questions at that point, but they told me they’d give me a call the next day once they found out. Fast forward another 5 days and never heard from them. So I went down to the office, got the key, and figured it out on my own.

To top it all off, we had a really hard first week of the month and rent slipped our minds. This is the first time we’ve ever missed rent, so this is not a normal occurrence. We got home to find a note saying that we missed rent and that we we’re being charged a late fee and they were going to file court paper if we didn’t pay with money order in less than 24 hours. We never received any warnings or anything, despite getting nearly daily emails about activities and Bingo numbers. It would have been so easy for them to send a reminder, but there was zero compassion.

I have lived in several apartment complexes, including college apartments, and this has been my worst experience so far. If we weren’t stuck in a lease that said we would have to pay the total of rent for all remaining months on our lease, we would be leaving ASAP. I hope other people in the complex or that live here in the future don’t have these kinds of experiences. Read More