Residences at MacGregor Cut

I would strongly caution anyone considering living at MacGregor Residences or any property managed by Avise. This has been by far the worst apartment experience I have ever had.

Management is completely unresponsive and unhelpful. I have made multiple phone calls, sent emails, and even written letters regarding serious concerns, and they consistently ignore residents rather than addressing problems.

The towing situation is absolutely outrageous. There is a tow truck circling the parking lot... 24/7 waiting to tow paying residents. We were towed this winter despite having active resident parking stickers because we parked in a visitor spot when there were no resident spaces available due to improper snow removal. Instead of working with residents during difficult conditions, they seem more focused on penalizing people and collecting fees.

The property itself is poorly maintained and dirty. Trash areas overflow constantly because they are not emptied often enough, yet residents are expected to somehow hold onto their trash if the dumpsters are full. The rules are excessively strict and feel obsessive rather than reasonable or resident-focused.

On top of that, the apartments have horrible air filters and a constant musty smell that resembles mold. We have experienced ongoing illnesses while living here that we genuinely believe may be related to the poor air quality and possible mold issues within the building.

To make matters worse, trying to leave the lease early due to these terrible living conditions has been a nightmare. They enforce extremely aggressive lease termination policies and will charge a minimum of two months’ rent even if the apartment is immediately re-rented. There is absolutely no flexibility or concern for resident satisfaction.

I have lived in multiple apartment complexes over the years, and this is hands down the worst managed property I have ever experienced. Save yourself the stress, frustration, and money and look elsewhere. Read More

I don't like the people that own these apartments. They raise the rent $150/ year like clockwork, but with no tangible improvements to the property. The MacGregor property in londonderry is littered with dog poop because it flies off of peoples cars because the trash is so far away.

The property manager wants to be in everyone's business but has little interest in solving problems. I discovered I was paying someone else's power bill, an amount triple what I should have been paying. She gave me... the number for an eversource employee and asked me to deal with it, but then got mad when I arranged for him to come over to investigate the problem. This resulted in them finally looking at every unit to correct their wiring and billing.

They hire cut rate maintenance guys, they installed dead batteries in my smoke detectors. They "couldn't find the leak" that was dripping over my head and gave up on it. They left my apartment unlocked for the weekend after they left.

They only provide one key to the apartment, you can't have both people get in without going to make your own copy of the key

The apartment was not checked or cleaned after the last person moved out- beard hair in the sink, food in the oven, pee on the toilets, and dirty carpets. I asked for a rent credit but was told they "don't do that" before getting an email about a door decorating contest for rent credit.

Parking is a nightmare for half the buildings in the complex and snow removal is downright authoritarian due to having no excess parking.

They can't be bothered to absorb the $2.50 processing fee for rent payments through appfolio and instead charge it to tenants despite raising rent annually.

These people are cheapskates and don't care about you. Don't live here. Read More

I've lived here for about two months now, and it's been fantastic. This is a safe community that is well maintained. Julie the property manager is is on top of everything, doesn't matter what time of day and even after hours.
She was outside helping residents clean off their cars and even gave one a jump start. I truly believe the negative reviews on here are from residents that do not like following rules of apartment living. They're quite simple, and in place for a reason. I consider myself... very lucky to live in a place with such great people and management. This place wouldn't be what it is without Julie and we all know that here. Read More

I moved in over the summer and I am very happy with the unit. The building manager is very helpful snd courteous she has gone out of her way to assist me in all requests I have put in. The pool was very enjoyable this summer abs was never crowded. The clubhouse is always spotless as the manager keeps up with the cleaning of it.

I agree with the previous comments and can add that management is aggressive and not friendly at all. They definitely will send you scarring and warning sms and even on all holidays including thanksgiving, new year and Christmas. Moreover, they live directly on campus in same building and “work”. For example, call to towing company to remove guests cars or residential cars parked on guest lot, even after 11pm every day. You will not feel happy to see only solid concrete areas on the residential... area, no play yard, or area for dogs, but you will get surrounding wood full of ticks. If you wish to complain to the top management, they are never in main office, belonging to one family, therefore, not working at all. Read More