The Pointe at Neptune

Beautiful property and Amazing Staff. Love living here.

We enjoyed our time here. The maintenance staff was great. The problem is Edgewood Properties. We treated the place well, but before move-out it became clear that they were going to nickel and dime us on the security deposit. Which they did, despite us cleaning the place top to bottom, removing all furniture, and spackling over nail holes. Notable jumps in rent each year.

Live here if you want a good community and a nice place. But don't expect to be treated fairly on your way out.

The corporate level of the community is what makes a decent living space absolutely unbearable. They have no desire to make their tenants happy. They are rude, hostile, and cut throat. You will get charged thousands of dollars upon move out regardless of how clean your apartment is. If you do decide to move here take pictures of your entire apartment. They will try to blame damages from past residents that maintenance didn’t fix on you and charge you for it. The parking lot is a disaster. They… do not have enough spots for residents and ticket and threaten to tow RESIDENTS that are parked by the curbs. They expect their residents who pay to live there with parking included to park across from the complex if there aren’t any spots. The front office ladies are always very polite but none of them have stuck around. Four people left within the one year I was there. Clearly their own staff are tired of hearing about how awful corporate runs things. I have been working on having a discussion regarding my post move out charges and they will not respond to me but keep sending me emails saying I need to pay. Absolutely rude and horrible corporate structure. Do not move here!! Read More

I was not allowed to see the unit prior to signing the lease. New carpet installation delayed my move in by 4 hours on moving day. When I got into the unit, there were ketchup packets and open water bottles in the kitchen, stains on the oven, and urine on the toilet seat. The grout in the bathroom floor tile was also crumbling and it took 4-6 weeks and multiple maintenance requests to have it repaired.

The apartment was in better condition when I vacated than when I arrived. I was told that I… could clean the carpets at move out and provide proof, and I would not be charged for carpet cleaning. I lived in two different units and performed the same carpet cleaning for both. I was not charged for the apartment that had a cat living it in it, but did get charged almost $150 for carpet cleaning from the second unit that had no pets. The carpet was immaculate and I was charged. Apartment companies have certain costs of doing business and have an obligation to clean units between tenants, a cost which should not be placed on a previous tenant if there is no damage to the unit. I was also charged $50 for oven cleaning for the stains that were present when I moved in.

I escalated a dispute of the charges over 7 weeks and many phone calls all the way to the Senior VP of Residential Operations. She opened our phone conversation with “I normally don’t make phone calls like this because I don’t have time.” I was told a video of the apartment damages is made after move out and is reviewed by corporate. I asked to see the video, but the Senior VP responded that it is internal data and can’t be sent out, but I am welcome to view the video in the leasing office (a 40 min drive each way). I asked why I would go out of my way if I am not getting reimbursed anyway, to which she had no response. I then asked if the move out video from the previous tenant could be reviewed to compare the condition of the oven, to which she said that would not accomplish anything. The phone call was contentious, unprofessional, condescending, and unproductive.

All I am left with now is the choice to leave an honest review of my experience; how I was taken advantage of and robbed of my money. There have been 4-5 different community managers in the 3 years I lived in that apartment complex, which speaks for itself about employee retention, satisfaction, and morale. I too could not work for a company with such poor customer service and corrupt, immoral business practices. Read More