4/22/25
Mixed Experience After 7 Years — Would Not Recommend Overall
Lived here 7 years. Location is the only strong point—right by the Lenape Trail for great walks. The air conditioning is unreliable and noisy, especially in upper units. Every summer we had outages and got no support from management. Staff can be friendly, but the tone is often condescending and inflexible. They require you to purchase overpriced renters insurance through a preferred vendor. We were charged an extra day’s rent after moving out because the office was closed and we didn’t know... about the key drop-off (not clearly mentioned anywhere). After years of on-time rent, we were treated with threats and zero understanding. Would not recommend.
Review from Apartments.com
Property Manager at The Crossings at Plainsboro responded to this review
Thank you for your feedback and for being a valued resident of our community for eight years. We’re truly sorry to hear that your experience ended on a disappointing note. We regret the inconvenience caused by the A/C issues and understand how... frustrating that must have been. Our goal is to provide a responsive and comfortable living environment, and we’ll continue working to improve in these areas. We also take your concerns about management interactions, renters' insurance requirements, and move-out policies seriously, and we’ll be reviewing our procedures to ensure better clarity and communication moving forward. While we’re disappointed we didn’t meet your expectations in the end, we sincerely appreciate the time you spent with us and wish you all the best in your new home.