5/12/26
DON´T MOVE HERE
DON´T MOVE HERE !!!!!!!!!Extremely disappointing experience. The property itself was poorly maintained and often felt disorganized and unpleasant. After properly moving out and returning the apartment on March 30, management issued excessive and inaccurate charges, including fees for April despite the unit already being vacated. Multiple emails were sent requesting clarification and correction, yet no response was provided. We have now been forced to formally dispute these charges. Residents... should be cautious and carefully review any final statements or move-out charges. Poor communication, lack of accountability, and unfair billing practices made this a very frustrating experience.
Review from Apartments.com
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Property Manager at The Sorrelle responded to this review
Your feedback is incredibly important to us, Diana, and it saddens us to hear you've not had the experience we strive to provide in our community. We care deeply that this is turned around, and our dedicated team is eager to further discuss the... concerns you've expressed here regarding your lease agreement and account. We strive to provide professional service and to handle issues brought to our attention with care and urgency, and our goals are to ensure everyone here feels taken care of and that this is a pleasant place for all to enjoy. Please get in touch with us at thesorrelle@rpmliving.com or stop by our leasing office at your earliest convenience so that we can properly review this feedback with you and fully address these matters. Our team looks forward to speaking with you.
