10/4/25
Ongoing pest activity; filed legal complaint
I moved into Ainsley at the Collective, expecting a luxury experience. My day-to-day reality has been very different. As a landlord myself, I’m familiar with basic habitability standards and routine property maintenance, and the issues below fall short of what I provide to my own tenants.
From early in my tenancy I documented repeated pest activity inside my unit and in common areas (mailroom, lobby/elevators, gym). Examples include live earwigs (7/10/25 on my kitchen counter; 8/6/25 in my... guest bathtub; 8/12/25 among my child’s toys) and later a rove-beetle–type insect (9/7/25) in my living room on the 5th floor. I provided dated photos/videos and allowed the property’s vendor to treat. I also hired Ecogen Pest Control at my own expense because activity continued.
Other persistent issues: cabinet hardware failures with sawdust and a detached sink-base door, unreliable dishwasher, intermittent odors, bundled internet service problems, and security/amenity gaps (delivery/map issues; long-unrepaired fitness equipment). Communication was inconsistent..
After months of reports and invoices, I sought mediation and, when that stalled, filed a civil complaint in the Eighth Judicial District Court in Sept. 2025 regarding habitability and related claims. This review reflects my personal experience, supported by photos/videos already provided to management.
Pros: Attractive common areas.
Cons: In my experience, building-wide pest activity and piecemeal responses that did not resolve health/safety concerns.
—Resident of a 3 bedroom top-floor unit
Review from Apartments.com
