Palermo Apartments

I lived here for almost two years, always paid my rent on time, took great care of the apartment, and only moved because I bought my first home. Unfortunately, the move-out process completely changed my opinion of this place.

It felt like management was looking for every possible way to add extra charges instead of treating a good resident fairly.

I was charged for cleaning, even though I hired a professional cleaning company the day before moving out. I was also charged for carpet shampooing,… despite leaving the carpet spotless. They even charged me for missing blind slats, although I have photos and a move-out video proving nothing was missing.

I was also charged a $50 renter's insurance fee even though I had valid State Farm coverage before the deadline. My insurance agent personally contacted the office and sent proof, but they still refused to remove the charge.

Communication is terrible. Everything goes through AI systems or voicemail, and reaching someone who can actually help takes days or weeks. When I finally spoke with management, there was no effort to resolve anything only warnings that if I didn't pay, my account would be sent to collections.

As a tenant, it left me feeling like disputing unfair charges wasn't worth it because the cost of fighting them would be much higher than simply paying them.

This was the worst rental experience I've had. I would never rent here again and strongly recommend looking at other communities before choosing Palermo Apartments. Read More