High Acres Apartments and Townhomes

Management is horribly unprofessional, wore a blanket during the tour and slept-walk through it as if we woke her up from a nap. Ghosted us after getting our deposit, had us drive hours for appointments only to never show up, and they never answer the phone or return calls during business hours. They were supposed to video call us for a tour after one appointment where we drove to see the place in person only to get turned away after a two hour drives but they didn't call us at all. We had to... reach out multiple times. As a result of their delay, we had to reschedule our movers and cleaners at great personal cost. No one on their team even had a floor plan filed for our townhouse and couldn't tell us what was included. Mind you other people already lived here and they were planning to rent it again but hadn't bothered even looking at it. When we did the move in inspection, we noted multiple issues including trash left under the sink, the bathrooms being half cleaned, and spots were things were painted over instead of repaired. To top it all off, the upstairs toilet had not worked since move in. It's one of several maintenance issues we had to alert them to on the FIRST DAY. The maintenance crew however is great and typically only take a day for turnaround time. My issue is, less than a month in, we shouldn't be having so many issues. The entire upstairs bathroom flooded and as a temporarily disabled person, it almost caused further injury. After half a dozen calls, maintenance pulled out an entire Playstation controller from the previous tenant that should have been found before move-in or even during the initial visits. The whole place is a huge liability and we regret moving in. When we tried to call the office to request a new toilet, no one answered. Ever. In the middle of a work day. When we initially brought the above issues to their attention, they accused me of being jealous and told my boyfriend they were happily married -- umm okay. Not only irrelevant but also overly familiar when our issues are related to the work -- or lack thereof they do. Do not move here or any other Morgan properties.

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You can smell a strong moldy/old house odor as soon as you walk into the main office/leasing office.
The main office appears to be disorganized and unkempt.
The Alto flooring is fresh and renovated in comparison to everything else, but the floors are filthy and disgusting.
Jeffrey and the manager, two of the associates who were present, were neither courthouse nor professional.It appeared as if they were having a boring day and were irritated by any visitors.
I was taken aback because I came... from a corporate setting where every consumer is treated with respect.
I had submitted my application ahead of time, and my income and score were significantly better than the minimum requirements, allowing me to qualify for the unit.
I already had my mind made up about the community by management representation after only a few minutes in the leasing office. Read More

I’ve lived here for a long time. I loved it for probably the first six years. The office staff was wonderful. I even gave them poinsettias at Christmas. The grounds were kept up. They were more selective about who they leased too. Fast forward to now. Management has changed. This used to be a sight after place to live. They’ve for some reason cut tons of the gorgeous trees down. My building had a broken washing machine for well over two years in a building with 8 units. Tenants leave bags of... trash in the halls. It smells like marijuana constantly and now that it’s legal it’s even worse. People don’t clean up after their dogs. They gave all the buildings on the main road new siding and a fresh makeover but the ones out of sight still look old and used. I planned on staying here until I was able to buy a house but I think it’s time to finally move on. One other thing. They don’t charge a security deposit. They charge an “administrative fee” which I’m guessing means a security deposit they don’t want to give back. So when you move elsewhere you’ll need to come up with the extra deposit out of pocket. Positives: the maintenance guys are pretty responsive and I’ve never had trouble getting something fixed. Even when something went haywire in the middle of the night they made it over. They’re good about plowing but not so much shoveling out the steps of the buildings. Read More

Management services have steadily declined,management does little to nothing to address maintenance issues or tenants quality of life Maintenance and service request go unanswered, loud and noise complaints goes unresolved while rent steadily increases and services steadily decline. Needless to say The search for an apartment complex that actually cares about their tenants has begun. TIME TO MOVE

These apartments used to be somewhat nice but management has changed and is run terribly. The only good reviews are from years ago when it was run much better. The office loses everything and will not contact you back unless it is an easy question. There is trash and dog poop everywhere. They will increase your rent for no reason. I would not recommend anyone living here unless you want many headaches from the office.