Abbie Lakes

Hello there,

Thank you for sharing your concerns. We understand how upsetting it can be to experience any pest sighting in your home, and we take these matters seriously.

Prior to move-in, the home was prepared according to our standard make-ready... procedures, and there was no documented evidence of a pest infestation in the home or building. When you reported the concern, our team responded promptly by placing the home on our licensed pest control provider’s weekly treatment schedule. Our community is serviced regularly for both preventative care and reported issues. Multiple inspections and treatments have taken place. While our vendor has not documented evidence of an active infestation, we have continued weekly service to ensure your concerns are thoroughly addressed. As is typical with professional pest control treatments, resolution can take time. All service requests submitted have been completed, and we will continue to remain responsive in our communication.

Our goal is always to provide a well-maintained home and to address concerns as quickly as possible. We encourage continued direct communication so that if you run into any additional issues, we can address them promptly. We sincerely apologize for the inconvenience that has been caused.

-The Abbie Lakes by Cortland team Read More

Hi there,

Thank you for the great feedback! Big thanks for the shoutout to our service team, they’ll love hearing this! We appreciate you being part of our community.

- The Abbie Lakes by Cortland team

Thank you so much for your kind words! We’re happy you’re enjoying the community, the walking trails, and the convenient location. We’ll be sure to share your feedback with David; he’ll really appreciate the recognition. Thanks again for being a... valued resident! Read More