10/7/25
TERRIBLE!!!
Despite what all the scary reviews was saying I thought I loved the property and was willing to take the chance , all with just keeping some of the reviews in mind and finding ways around them (so I thought ) I went to view the property several times , the first time seemed ok, I was happy to hear about all the recent changes and updates they were making to the property to contribute to it being a better living environment . A new rental manager etc . At the time of me first viewing a property I... liked it , it wasn’t anywhere near the field , pond since I have little children and a large service dog I specifically worked with agent to find the perfect address to accommodate the needs of my family, paid my deposit to save the address , at this time I roughly had a month or 2 before it would be time to move into the address . So I wait , assuming everything is in place. The time comes to move … I go into the app and notice the address I was supposed to have was now not an option although I was never informed and I was told I’d be getting a completly different unit , not even the same floor plan . They tried to convince me to take a look at two different type. I informed them of why it was important for me to have what we originally agreed too . The basically said , oh well the tenant is refusing to move and it’s out of our control , pick one of these available addresses so me, knowing that it is time for me to move. I go to take a look at the addresses just in case it is something that I could make work arriving to the property. There was a very nasty lady who refused to help whose been there for all while which was also the one I’d been working with previously when I was assigned the first address, I walked in, she made eye contact and never spoke . Don’t her chair around to not acknowledge me and then there was a sweet lady who was new to the office just coming over to assist them for the day that voluntarily stepped up to offer me some help, she did her best to help me . I was taking out to some additional addresses to take a look to see if they will be OK for me and my family upon arriving. They were all disgusting dog poop in the bushes / mulch right at the front door of viewing and totally disgusting unit that had poop all across the downstairs and a black bath tub , she indeed informed me it would be cleaned but overall was totally mortified and disgusted, and I knew in the moment I no longer wanted to do business with this
Review from Apartments.com
Property Manager at Arbors at Turnberry responded to this review
Hello, and thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how upsetting it must have been to have your expectations for a home and move-in process change unexpectedly. That’s never the experience... we want for any prospective or current resident.
While we can’t speak to all of the details shared here, we take your comments seriously and would like the opportunity to learn more so we can address any concerns appropriately. Please reach out to our management team directly at (614) 541-8609 so we can look into this matter further and work toward a resolution.
