9/9/25
Things to know from a long-term tenant
I was a resident here for seven years, from 2018 to 2025. While maintenance was generally quick and I never had any pest issues, I believe prospective long-term tenants should be aware of certain operational challenges.
The most consistent issue was the high turnover among office staff and property managers, with over five managers during my tenancy. This lack of continuity meant that verbal agreements, such as a promise of a free final month's rent, were not honored due to staff changes. This... underscores the need to get all promises in writing.
Despite paying a $250 security deposit, I was charged $500 for normal wear and tear on flooring and walls after seven years. This included a fee for floor damage that was pre-existing due to an incorrect installation. When I addressed this, I felt the response was dismissive. This policy seems to put long-term residents at a disadvantage, as "wear and tear" is not considered.
Common building issues included frequent elevator outages and complex-wide false fire alarms, which often occurred in the early morning. The community also had confusing and restrictive guest policies, particularly regarding the pool and parking, where guests were not allowed in the main garage and cars were prone to break-ins in other designated spots.
Overall, it wasn't a bad place to live for a short period. However, for a long-term tenant like myself, the high staff turnover, inconsistent policies, and unexpected move-out charges ultimately detracted from the experience.
Review from Apartments.com