6/24/26
Honest review 1yr 1mo into living here
Jun 21 Update:
I'd have to start by saying actual on-property team is excellent.
They're responsive, friendly, seem eager to help tenants.
Im beginning to learn their hand are often tied as the crux of most issues at The Ella lay with the getting repair approvals from mgmt team above them at corporate (Avenue5).
PROS:
Gym is nice but needs brighter lighting and more equipment! Rooftop is nice but sofas lack cushions so are pointless, also no protection from rain or hot sun in summer up there.... Units are decent size with balconies. Area is quiet, safe & walkway along river is beautiful. Also, OHSU Tram & train to downtown, etc. very close by. Quiet area also means cafe closed at 3pm & less to do than in more vibrant PDX spots.
CONS:
Not many other than our current AC problem. Our AC hasnt work well since we moved in & now not at all. Originally would take over 3 hours to begin to cool our apt but as of 4 months ago it completely died. We learned they’ve known theres been AC issues for years but getting expense approved by Avenue5 just never happened. So, we consistently complained as we were being baked in our apt and were eventually told, “diagnostics begun, leaks found throughout system along with some electronics issues". If we dare to try to cook or use the washer dryer, it gets even hotter in our apt.
My partner works 85hrs+ per week as a resident doctor at OHSU and must return to "relax"/roast in an 80 degree living room & that's just not ok.
To add, we were approached 2 weeks ago by other residents in the garage warning us there's ppl breaking in & smashing car windows to steal things.
Also, the trash piles up and overflows from the trash chute weekly (we're on the 2nd floor). Perhaps choose a higher floor if you do decide to live here.
So that's where we’re at with The Ella at just over 1 year.
Review from Apartments.com
Property Manager at Ella responded to this review
Hello,
Thank you for taking the time to update your review and for recognizing our on-site team's efforts. We truly appreciate your kind words about their responsiveness and dedication.
We're also grateful for your feedback about the community... amenities, location, and your apartment. Suggestions like improved gym lighting, additional equipment, and enhancements. We did put the furniture cushions out on the rooftop and courtyard earlier in the spring once the weather started getting nice.
We're very sorry to hear about the ongoing air conditioning issues you've experienced. We understand how frustrating this has been, especially during warmer weather, and we recognize the impact it has had on your daily life. While some repairs require approvals beyond the on-site team, we know that doesn't lessen the inconvenience you've experienced. We appreciate your patience as we work through these challenges and remain committed to advocating for timely solutions.
We also take concerns about security and trash management seriously. Resident feedback is essential in helping us identify areas where we can do better, and we're continuing to work on improvements in both of these areas.
Thank you again for sharing your experience. We value having you as a resident and encourage you to continue working with our on-site team so we can keep you informed and address any outstanding concerns as quickly as possible.
Sincerely,
Natalee Durant
