5/30/25
Mediocre management
The Sutton is a classic example of a building with so much potential but is completely ruined by poor management. The only reason this place gets a single star is because the floor plans are genuinely amazing and no noise from the floors on top of you. Beyond that, it’s been an incredibly disappointing experience.
I used to be an advocate for The Sutton. I loved my home and the community here. But over time, it’s clear that mismanagement and neglect have dragged this building down.
Valet... parking? A disaster. Cars are constantly damaged — everything from small scratches to full-on totaled vehicles.
Management? When Sentral took over, it seemed promising at first. But once they hit their occupancy targets, it became painfully obvious they no longer care. Basic services and standards of living in a "luxury" building have completely fallen by the wayside. They cherry-pick when to enforce policies, applying rules inconsistently and unfairly. It’s clear they view residents as numbers, not people.
Flooding? Multiple apartments have experienced floods—probably over ten in the last year alone.
Customer service? Forget it. The general manager, in particular, has been completely dismissive of serious issues, following protocol only when it suits her. I personally experienced a situation where her mismanagement escalated a dispute with a neighbor to the point that authorities had to be involved. To top it off, when confronted, she screamed at me in the lobby in front of several witnesses. Completely unprofessional and unacceptable.
It’s heartbreaking to see a place I once loved become so poorly run.
Review from Apartments.com
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