The Sutton

My apartment flooded with raw sewage on February 26th, 2026 because a PVC pipe was found in their plumbing system. The entire recovery process felt unprofessional and was anxiety inducing. Watch out for unit 622. This flood happened to more than just this unit but I was told mine was the worst. Tried to get the city health inspectors to check it out. There was a test result that was negative air quality on June 1st. I guess an air quality test isn’t required to be legally safe, but if I had the... money I would’ve hired someone to test that place all up and over if I could’ve. There was a lot of questionable activities through out the whole process, it did not feel safe. I do not feel like my safety and wellbeing was cared for. I was told the unit was “safe” to move back into months later very unprofessionally. I was told my all of my personal belongings were “safe” to keep but I documented all of them and received insurance coverage for all of it due to the severity of the Category 3 black water flood. I was given the option to move back into the apartment that still smelled of raw sewage -or break the lease and move out of the building in 3 weeks. The timeline of when this unit was determined safe remains to be questionable. I feel like nobody was taking me seriously or genuinely cared about my experience here. I guess I’ll still have to pay full price of rent even though I’m being treated unprofessionally and there were major inconveniences the entire time since that flood. I was being charged full rent for a tinier temporary furnished unit (with no paperwork to document my time in there at all even upon request they never sent me documentation for the construction process or anything stating I can legally reside in the guest unit for almost 3 months… giving me little legal protection which is why I had to move out in less than a month with no proper notice) I moved out June 15th but they did not follow their word of refunding me for the month of June - for moving out of their guest unit much earlier than the end of my lease (originally July 10th). The front desk staff are really sweet, but Sentral is bad news. They don’t care about their residents, they care about money, - that’s just how I feel. Waiting for true compensation that equates to justice. Read More

I’ve lived in a lot of apartment buildings over the years, and The Sutton is genuinely in a category of its own. What sets this place apart isn’t just the beautiful waterfront location, the thoughtfully designed mid-century modern interiors, or the spotless amenities, it’s the staff.

The team here truly cares about the day-to-day experience of the residents in a way I’ve honestly never experienced before. Haley and Diana, along with the rest of the staff, go far beyond what you would normally... expect from property management. They are attentive, professional, warm, and consistently present. Whether it’s handling a maintenance issue immediately, making sure the building runs flawlessly, or simply greeting residents and their pets with kindness every day, they create an atmosphere that feels much more like a real community than a typical apartment building.

What also makes The Sutton special is the experience-driven approach to living here. They regularly organize events and partnerships with local businesses that make residents actually feel connected to Portland. Wine tastings, happy hours, museum experiences, local collaborations, and other thoughtful perks that elevate everyday life here beyond simply “having an apartment.”

The building itself is beautiful, meticulously maintained, and incredibly comfortable to live in, but the culture the staff has created is what really makes this place exceptional. It’s rare to find a team this dedicated, conscientious, and genuinely invested in the well-being of the people who live here.

I would recommend The Sutton to absolutely anyone looking for one of the best living experiences in Portland. Read More

The Sutton is truly an incredible community. I have lived here for almost two years now, and I love seeing my neighbors at community events. The experience team is amazing and always has a solution whenever something comes up. The maintenance team is consistently on top of work orders, and the residents here are just wonderful. It is truly the best place to live in the Pearl.

I’ve had a great experience living here, and a big part of that is because of the amazing staff. Sarah, Hayde, and Diana truly go above and beyond to make this place feel like home. They’re always friendly, professional, and quick to help with anything that comes up. You can tell they genuinely care about the residents and take pride in what they do. Anytime I’ve had a question or needed assistance, they’ve made the process easy and stress-free. This is one of the best apartment communities I’ve... lived in, and the staff is a huge reason why. Highly recommend! Read More

Beautiful and spacious apartment, nice location, great amenities