2116 Chestnut

Property Manager at 2116 Chestnut responded to this review

Hi There!
We are sorry to hear that your experience with us has not met your expectations. We're always working to improve and we appreciate your feedback. We have just recently ended our contract with our previous elevator service company, and have… established a contract with a new provider that comes highly recommended for emergency response times. This change should help reduce the length of time elevators are out of service to much more reasonable amounts. We are unfortunately unable to restrict freight elevator reservations further than our current system permits, as we must ensure reservation availability for all move-ins and move-outs during normal business hours. With over 100 move-ins this past month alone, restricting reservation times even further than they currently are would delay move-ins by days or even weeks depending on the elevators' and new residents' schedules.
Here at the 2116 Chestnut Apartments, we have been utilizing the Fetch Package delivery service for five years to supplement our minimal package storage space onsite. Packages being delivered directly to our community lobby can quickly overwhelm our onsite storage, with 321 apartment homes and even more residents receiving multiple packages at any given time. Once our onsite storage is at capacity, we are forced to turn away any additional package deliveries to prevent possible fire hazards and safety concerns associated with package overflow into the lobby and hallways. Using Fetch allows our onsite storage and concierge team to be focused on high-priority deliveries, such as medication/medical supplies and perishable items that are never required or expected to be delivered through Fetch. All USPS paper mail is not handled by Fetch, and is delivered directly to each resident’s assigned mailbox just behind the concierge desk in the lobby. Fetch service costs are disclosed during the application process, listed on our Community Fee Guide, and the costs are shared between all residents, due to every resident being required to sign up for Fetch under their lease contract; allowing for a flat $20 monthly rate added to and payable through your resident services portal along with all other monthly resident charges. The Fetch delivery process works in partnership with all traditional package carriers, and requires them to do bulk drop offs at Fetch’s warehouse each morning between 9:00am-12:00pm. Carriers are all provided in-depth instructions for the proper drop-off zone in Fetch’s loading dock, that is monitored by cameras 24-hours a day and managed by onsite staff from 9:00am-9:00pm. Any packages left outside of warehouse or loading dock are left there due to the fault of the individual carrier driver’s ignorance of proper procedures or operating hours. Once dropped off at the warehouse, it should take 3-4 hours on average for packages to be logged into their system and allow for residents to select between 1 of 4 delivery windows of 12:00pm-3:00pm, 3:00pm-6:00pm, 6:00pm-9:00pm, or as soon as possible. Residents can also pick up their packages directly from the warehouse between the open office hours of 9:00am-7:00pm Monday-Friday and 9:00am-5:00pm Saturday-Sunday. Residents can be fully reimbursed for any packages damaged or lost while in Fetch’s possession by contacting their 24-Hour Client Experience Team through the Fetch App or help@fetchpackage.com. Thank you again for giving us this feedback and allowing us the opportunity to improve your experience and the experience of all our residents at 2116 Chestnut.
Best Wishes,
The 2116 Chestnut Management Read More

Property Manager at 2116 Chestnut responded to this review

Hi There!
We are sorry to hear that your experience with us has not fully met your expectations. We're always working to improve and we appreciate your feedback. We have just recently ended our contract with our previous elevator service company,… and have established a contract with a new provider that comes highly recommended for emergency response times. This change should help reduce the length of time elevators are out of service to much more reasonable amounts. We are unfortunately unable to restrict freight elevator reservations further than our current system permits, as we must ensure reservation availability for all move-ins and move-outs during normal business hours. With over 100 move-ins this past month alone, restricting reservation times even further than they currently are would delay move-ins by days or even weeks depending on the elevators' and new residents' schedules. Additionally, we are taking steps to address the issues with the surrounding areas; and we appreciate your patience while we work towards a long-term solution with our neighbors on Chestnut St.. Thank you again for giving us this feedback and allowing us the opportunity to improve your experience and the experience of all our residents at 2116 Chestnut.
Best Wishes,
The 2116 Chestnut Management Read More

Property Manager at 2116 Chestnut responded to this review

Hi Chase,
We are sorry to hear that your experience with us has not met your expectations. We're always working to improve and we appreciate your feedback. We are currently taking steps to address the issues with the surrounding areas; and we… appreciate your patience while we work towards a long-term solution with our neighbors on Chestnut St..
Here at the 2116 Chestnut Apartments, we have been utilizing the Fetch Package delivery service for five years to supplement our minimal package storage space onsite. Packages being delivered directly to our community lobby can quickly overwhelm our onsite storage, with 321 apartment homes and even more residents receiving multiple packages at any given time. Once our onsite storage is at capacity, we are forced to turn away any additional package deliveries to prevent possible fire hazards and safety concerns associated with package overflow into the lobby and hallways. Using Fetch allows our onsite storage and concierge team to be focused on high-priority deliveries, such as medication/medical supplies and perishable items that are never required or expected to be delivered through Fetch. All USPS paper mail is not handled by Fetch, and is delivered directly to each resident’s assigned mailbox just behind the concierge desk in the lobby. Fetch service costs are disclosed during the application process, listed on our Community Fee Guide, and the costs are shared between all residents, due to every resident being required to sign up for Fetch under their lease contract; allowing for a flat $20 monthly rate added to and payable through your resident services portal along with all other monthly resident charges. The Fetch delivery process works in partnership with all traditional package carriers, and requires them to do bulk drop offs at Fetch’s warehouse each morning between 9:00am-12:00pm. Carriers are all provided in-depth instructions for the proper drop-off zone in Fetch’s loading dock, that is monitored by cameras 24-hours a day and managed by onsite staff from 9:00am-9:00pm. Any packages left outside of warehouse or loading dock are left there due to the fault of the individual carrier driver’s ignorance of proper procedures or operating hours. Once dropped off at the warehouse, it should take 3-4 hours on average for packages to be logged into their system and allow for residents to select between 1 of 4 delivery windows of 12:00pm-3:00pm, 3:00pm-6:00pm, 6:00pm-9:00pm, or as soon as possible. Residents can also pick up their packages directly from the warehouse between the open office hours of 9:00am-7:00pm Monday-Friday and 9:00am-5:00pm Saturday-Sunday. Residents can be fully reimbursed for any packages damaged or lost while in Fetch’s possession by contacting their 24-Hour Client Experience Team through the Fetch App or help@fetchpackage.com.
We have just recently ended our contract with our previous elevator service company, and have established a contract with a new provider that comes highly recommended for emergency response times. This change should help reduce the length of time elevators are out of service to much more reasonable amounts. We are unfortunately unable to restrict freight elevator reservations further than our current system permits, as we must ensure reservation availability for all move-ins and move-outs during normal business hours. With over 100 move-ins this past month alone, restricting reservation times even further than they currently are would delay move-ins by days or even weeks depending on the elevators' and new residents' schedules. Thank you again for giving us this feedback and allowing us the opportunity to improve your experience and the experience of all our residents at 2116 Chestnut.
Best Wishes,
The 2116 Chestnut Management Read More

Property Manager at 2116 Chestnut responded to this review

Hi - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at 2116 Chestnut!

Best regards,
2116 Chestnut Management

Property Manager at 2116 Chestnut responded to this review

Hi! We are so happy to hear that you had a great experience with our team! Thank you for taking the time to share your kind words.

Best,
2116 Chestnut Management Team