322 on North Broad

My fiancé and I lived here for two years. All of it went well until 3 months before we moved out. New management purchased the building. Our utilities shot up significantly, which makes no sense as nothing had changed excluding who was billing us. The grills were broken for the full three months before we moved out and never fixed. Lastly, upon moving out we were charged $590. When asked if they compared anything to the form we filled out when moving in (we made sure to fill it out FULLY due to... many different things which were not perfect upon move in), they responded by saying it was lost in the transition of ownership. Currently in the process of trying to get ahold of an actual person in billing, but it is proving to be very difficult to get anything but emails that don't answer any of our questions. Overall, the apartments are nice, although the new management really made us not enjoy the ending of our lease.

Update: The apartment complex refuses to give a phone number to talk to about billing, and says everything has to go through email, which at its core is pretty shady. So after a month of going back and forth while the email address contact ignores your questions, they essentially threaten collections and messing up your credit, and refuse to actually discuss the charges. Read More

Lived here since 2019 and the consistency in the customer service keeps me around. The staff and the grocery store downstairs make my decision to renew every so easy. The apartment is spacious and well maintained by the guys on the maintenance team. They literally can fix anything in this place. You aren’t going to find a community like Hanover anywhere else in Philadelphia.

I just renewed my lease after living through COVID-19 at this property. They went above and beyond with the constant cleaning and signage. They actually take our safety and health serious. The apartments are amazing and plenty of space. A lot of building are the same price but don't offer this much living space at all. I didn't receive a huge rate increase at all which is another reason I decided to stay.

Apartment: Cosmetically, they look nice on first glance, but the discounted building materials are cheap and wear quickly. I expected better at this price point. The walls are very thin and I commonly hear people on other sides of me and above me having conversations, even at normal volumes. Units are so poorly separated that, as a fairly heavy sleeper, I am awoken by neighbors taking and showering in the morning. As a converted warehouse, or something, bathrooms don’t have windows and the... ventilation is such that units get a musty smell over time.

Amenities: Another story of flash without substance. The gym is comically small, overcrowded at really any time you’d want to use it, and one of the two treadmills is frequently broken. The common space is well manicured but grills and fireplaces are frequently broken or out of gas. The pool table, when that space was open, had 5/6 broken pool cues.

Price: Verifiably overpriced if you check around other luxury apartments. The neighborhood is fairly non-existent, with only the businesses in the building nearby. While it bills as a center city apartment, it’s a solid 6 blocks to any real city amenity.

Security: No doorman, a key fob gets you inside. Lots of homeless people in the area, a few of them sleep right outside the building, making walking in at night uncomfortable. Some have started sleeping in the stairwells and leaving their trash in them after they leave.

Summary: Mostly flash, thin walls, overpriced, poor location. Lots of buyer’s remorse after seeing what friend rented in center city proper for less.
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Since I have moved in , it is as if covid doesn’t exist at this place. No one wears masks. Even management in the office and when they approach us ...they have no mask on. The gym- the cardio equipment is right next to each other. Also , no social distancing. People are running 1 foot from each other with no mask on. Move here if you wanna catch covid ! Oh and they are nasty to tenants !