Rittenhouse Hill

I would not recommend living at Rittenhouse Hill Apartments.

One of the biggest issues I experienced was that my car was vandalized even though I was paying for parking inside the property. You would expect a paid parking area to provide at least some level of security, but that wasn't my experience.

The condition of the building is also disappointing. The hallways are frequently dirty and have an unpleasant smell, making the property feel poorly maintained despite the high rent.

Speaking of... rent, be aware that the amount you actually pay ends up being higher than the advertised price. Between the additional fees and other charges, the monthly cost is significantly more than what you're initially led to believe.

The move-out process was equally frustrating. Management told us it was okay to hang pictures and other items on the walls, but when we moved out, they kept most of our security deposit without providing a clear or reasonable explanation. It felt unfair and inconsistent with what we had been told during our tenancy.

Overall, between the lack of security, poor maintenance, hidden costs, and disappointing handling of the security deposit, my experience was far from satisfactory. I would encourage anyone considering this property to read reviews carefully and ask detailed questions before signing a lease.
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Do NOT bother touring this property. While the amenities, apartments, and appliances may seem nice, the property managers take all of that value away immediately.

Here is a list of the many management issues I’ve encountered while living in Rittenhouse Hill:

- Poor parking lot control and management: residents have to pay for parking, but parking is never monitored. There are never convenient parking spots available because at least half of the cars parked in the accessible parking lots don’t... have stickers and are not authorized. If you call the front desk to complain about it, they will say they’ll look into it, but they never do. This has been going on for at least 3 years. I just learned that I’ve been paying for parking unnecessarily all these years, and apparently there are residents that just park their cars and don’t pay a parking fee.

- Do not expect to get your security deposit back. When I moved in, my apartment was dirty. It was not properly cleaned. Over the years, I’ve cleaned up the apartment and it is now in a better state than the one I received it. However, it was already warned to me by one of the employees in the management office that I would not be seeing a single dollar back from my security deposit. So it is effectively not a security deposit.

- No Security on Amenities side. There is no control over the usage of the amenities by people that don’t live in the property. Over the years I have seen and met groups of people who do NOT live here but go to the pool, use the fire pits, use the grills, use the basketball court. These people will proudly say that they’ve been using the amenities for years.

- No Security. There are car break-ins constantly. The front desk staff is not there to provide any security to the residents. Anybody can walk into the building and they won’t be stopped.

- They don’t care if you’ve historically been a good resident who pays on time, takes care of the apartment, and constantly reports concerns to management so that they can address them. My ACH payment for rent was returned due to an issue with my bank. Nothing to do with me, funds in the bank, etc.
Instead of management proactively requesting to pay again along with the returned check fee, they entirely turned off my ability to pay by ACH going forward. I have to go through the inconvenience of issuing cashiers checks every month now. Mind you that I’ve never paid rent late. Read More

I have been living at Rittenhouse Hill Apartments for almost three years, and this has been one of the most disappointing rental experiences.
• Security is a joke. My car has been stolen from the parking lot twice. Management claims there are cameras, but they refuse to show residents the footage. They will only release blurry, low-quality images to the police or to your insurance company. This provides no real safety for tenants. Meanwhile, we are forced to pay $50 a month for parking with no... guaranteed spot, no real protection, and a high risk of theft.
• Management is unprofessional. Whenever tenants ask for help, they respond with disrespect, yelling, or acting as if we live here for free instead of paying expensive rent.
• Amenities are poorly maintained. The elevators are constantly broken, the pool is sometimes dirty, the tennis court net is torn, the gym has only a couple of working machines, and the barbecue area is dirty and broken. For the rent we pay, this is unacceptable.
• Neglect over safety. Even the police officer who filed my report told me that years ago the building had night security patrols and thefts were much lower. Management cut costs, removed security, and residents are left to deal with the consequences.

For the amount of money tenants pay, this complex does not provide even the basics: safety, respect, or reliable amenities. I will not be renewing my lease, and I strongly warn others to think twice before moving here.
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Stay safe!!!! It is not a safe place to live ?????

Attention all fellow Susquehanna International Group Employees and Drexel students/graduates. Please steer away of this apartment.

Scam alert. Warning to all potential renters. Management can charge upwards of 5k in move-out charges, related to preexisting damages and fraudulent charges.