The Atlantic

Mirroring what a lot of the previous reviews state. Concierge/front desk are amazing and easy to work with. Amenities are great and the building is beautiful.

Maintenance/management team is terrible. On move-in the shower head was broken, the washer/dryer unit was broken, the tablet; which controls the HVAC in the unit was locked by the previous tenant. All of these issues should have been flagged by the building management/maintenance team prior to move-in.

It took 3 weeks to even get the… maintenance team to respond. Finally the appliance tech arrived, upon arrival he was aware the washer/dryer unit had issues; which begs the question why it wasn't addressed prior to move-in. The appliance technician was complaining that the building was trying to run the appliances off the incorrect voltage outlet. Which is either dangerous or makes the appliances non-functional. He "fixed" the issue but the washer throws error codes and cannot run a proper cycle because they are attempting to run it off the incorrect voltage. The Dryer doesn't dry and the other items still have not been resolved. Immediately after I realized there was still an issue with the washer/dryer I told the concierge and did not hear back from the maintenance team.

Regarding orientation. The building manager Bret mentioned a new orientation process; however, that doesn't matter when the building staff do not show up to the orientation. They ask you to schedule on the rent cafe app, which I did, and no one from the building decided to show up. That mirrors the maintenance requests. You submit a request on the app and it appears to go into the ether and you never hear back unless you complain to the building staff.

He also mentions a new package process to notify residents when packages arrive. As far as I can tell that has not been implemented as there is no notification process despite claims it had been.

Unfortunately I just started my lease so it appears I will be in for at least another 11 months of this. Read More