MAA Murfreesboro

After living here for only six months, certain life circumstances required that I move to a bigger apartment. The staff at the Paddock Club facilitated that transition with professionalism and ease despite, I admit, a fair amount of stress and anxiety on my part. Any maintenance request I’ve ever had has been taken care of immediately and the staff is always warm and friendly. In each building I’ve lived in, it’s been quiet with no issues. I’m glad to call Paddock Club my home for my family.

My experience at Paddock club….
During the 2 years that I lived there, I had multiple maintenance issues. They were never addressed in a timely manner. One such instance was in November of 2017. I checked my ac closet to find mold surrounding the ac. The entire ceiling around it was black. I requested service by emailing the assistant manager at the time and calling the office. I also put in a work order. They finally came a day or 2 later to look at it to say they couldn’t do anything… about the mold on the ceiling they would have to hire someone else to. I was told the ceiling would be replaced the next day. After a few days I did not hear anything else. I finally had to go to the office and speak to the manager Nita to get anything done about it. Then upon moving out, I was told that I would have to pay for carpet to be steam cleaned. According to the lease agreement I signed, I was only responsible for cleaning the carpet if I had pets in the apartment. I did not have pets. I talked to the manager Nita about it, I was basically told too bad. The lease said adequately cleaned and they had decided adequately cleaned means the carpet is steam cleaned. I thoroughly cleaned the apartment (spent about 3 hours) and was told that my apartment looked great during the walk through when I moved out. I was by the Regional manager Elizabeth that I would have to pay for the carpet cleaning. They did offer to discount it from $55 to $30. After a month, I contacted the office again to find out why I had not received my refund check. I asked to speak with Nita. The lady got back on the phone and said that my forwarding address was not in the file, yet I had provided this the last day during my walk through. She refused to get on the phone and had the person tell me that it was probably sent to my old address and as long as I had requested address forwarding with the post office I would eventually get it. I then contacted Elizabeth again to let her know about this issue. She said she would contact corporate to get the check reissued. Instead of received a check for the $120 that I should be getting back, I received a check for $41.14. I was never informed of any other charges other than the $30 for carpet cleaning. AVOID THESE APARTMENTS UNLESS YOU WANT TO BE RIPPED OFF AND LIED TO! Read More

Love this place! Been here 13 years and are well pleased! Great place to be. Love the staff also! Maintenance is very fast and do great work.

We rent an apartment for my mother in law. She has had quite a few maintenance issues that they have taken care of- sometimes having to come back multiple times to fix singular problem. Also, we rented for several years and feel that at some point some upgrades need to be made or some value added since our rent has increased this year. I really feel like we should get a slight discount every year that we choose to stay because that saves the company money from not having to spruce up apartment… and re-rent to others. Read More