Shelby House 1

Honestly, my all in all experience was a headache. I was always on time paying rent. I never gave them any problems. I gave them 2 years of my residency. Just for them to continuously try to get over on me.

I’ve seen a few roaches, dead and alive, in my unit. When telling the office about this, specifically the old assistant manager Aryanna, and asked if pest control could come take care of it, she looked at me and said, “we cannot help if it doesn’t involve bed bugs.” I figured I would just... try to take care of it myself. The elevators never work. That in itself is inconvenient. The fire alarm goes off like every other week. Mainly between 2am-5am making it to where you need to get up and evacuate. The management is rude, uptight, unprofessional, does not move with a sense of urgency, unorganized, and they do all negative things unprovoked. The only person I can say who was personable and a sweetheart was Mekayla, and the offices bad energy led her to parting ways (She told me). Dee Dee(Manager) is NEVER in the office, and they have a different person working under her every other week. She leaves people in charge who literally have to make me wait until she is back in office, which is never. Therefore, I’m never helped at all reasonable times. The people in office who aren’t her usually can’t help me with what I need. Their office hours on the website are wrong. They close early all the time; they keep the doors locked or simply are just not in the office. The management becomes careless with the internal appearance. Paint is beginning to chip, water leaks are very noticeable on the ceiling and you can tell they have been painted over, the building reeks of weed sometimes, the elevators never work, the trash shoot is locked a lot, causing you to have to take trash to first floor or just leave it in the room of the trash shoot until it is picked up, the parking spaces are uneven and small (done carelessly and you will be towed for parking on a line), there is no guest/visitor parking, and there are no trash cans on the exterior, causing there to be litter, and so on. I got hit with $1700 in moving out fee for inaccurate charges. No telling how many people has suffered like I did Read More

Honestly, if you see any 5-star reviews, it's a lie. Everyone in that office has terrible customer service and you will not be heard or taken seriously. I have been towed for parking on the line of my parking spot, due to the people surrounding me parking crazy and leaving me with no choice but to do so. That was a $250 fee. When told that they would give us warnings about parking before being towed, they failed to inform me about it. I have had 2 of my friends who were towed even when given a... parking pass and being in the guest parking area at the time. Speaking of, the guest parking was taken away from us within my first year of living there, creating difficulties when wanting to have family and friends come over. I, all in all, had to stop receiving company. We had a butterfly app to let guest in, but they randomly took that from us. Meaning I would have to walk down from my fourth floor to let someone in. If you are to receive a delivery, you will not be able to get it delivered to your door unless you are lucky and a resident lets the person in. And don’t let us receive a package on the weekend. The delivery person usually cannot get in, meaning the package will be put outside for anyone to steal.
I’ve had to get 3 key cards because they say my key to get in was “damaged”. Therefore I had to pay for that. This ordeal happened to my first 2 cards. Idk, it seemed as if they were messing them up purposely just so I had to buy one over and over.
Moving out was AWFUL:
I have called and left many emails and messages. They ignored me and failed to update me. I called back-to-back 5 times and they did not answer. So, I literally borrowed my friend’s phone to see if they would answer for my sixth call. They answered from her phone, which was weird, but not surprising. As far as fees, they were money hungry. They charged me for things that were incorrect. Which I knew they would do, that’s why I’m glad I took a video of everything before moving out. I was charged with fees for normal wear and tear. I was charged with a carpet fee for a carpet that was not damaged, and normal thumb tack holes in my walls, which is also normal wear in tear. I was hit with an insufficient charge though that was more than 60 days. My all in all charges to move out came up to $1739. This was all inaccurate and just them being money hungry and trying to get over on me. I had to contact the person in charge of Shelby house management to get it all taken care of. Read More

Unfortunately, my experience with this apartment complex has gone downhill since the change in management. Under the previous management team, we were clearly told that a referral discount would be honored on our rent. After the new management took over, they have refused to honor that agreement.
What’s most disappointing is not just the refusal, but how unprofessionally the situation has been handled. There has been little care or accountability shown toward current residents who consistently... pay rent on time, have caused zero issues, and have actively spoken positively about the complex to others.
As loyal residents who have upheld our end of the agreement, it’s frustrating to feel dismissed and undervalued. I would caution prospective residents to get everything in writing and be aware that management promises may not be upheld after changes in staff. Read More

As I went to tour the property, the outside was very clean, not dirty literally perfect before I even got to the inside. It was surprising and definitely put a smile on my face how well they take care of their things. I continued the tour of the apartments and they were absolutely perfect. Very clean , lots of space, smells excellent, nothing is broken . Like they definitely spent there time making it comfortable for others to live in. if anyone is considering coming to stay in any apartments... here y'all should! you will not be disappointed it is everything you could imagine and more. I highly recommend these apartments they're perfect. Read More

I’ve had such a great experience at Shelby House! The property is clean, quiet, and feels like home. The location is super convenient, and everything is well-kept and secure. What really makes this place stand out, though, is the leasing agent. Mekayla is AMAZING she’s always so friendly, welcoming, and professional. Whether it’s giving tours, answering questions, or handling paperwork, she goes above and beyond to make sure everything runs smoothly. You can tell she genuinely cares about the... residents and takes pride in her work. If you’re thinking about moving in, ask for Mekayla — she’ll take care of you!
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