Bent Tree Park Apartments

My experience with Pamela as a property manager was extremely disappointing. She was consistently unprofessional, dismissive, and disrespectful not only toward employees but also toward prospective residents. Instead of creating a welcoming and professional environment, she often came across as rude and uninterested when people had questions or concerns. Employees were not treated with respect or support, and communication was handled poorly. A property manager should know how to communicate... professionally and make both staff and prospects feel valued, but that was definitely not the experience here. Read More

I had my lease start mid-week, so I could check it out before my movers showed up on the weekend. When I walked in, they had clearly not walked in this apartment since the previous tenant moved out. It was disgusting, there were roaches everywhere, etc. I work with apartments myself and know we are all human and sometimes things slip through the cracks, so I told them it was no problem as long as they fixed it by the time my movers showed up a few days later on Saturday.

When my movers showed... up on Saturday it was somehow even worse. Nobody had event attempted to fix it. Someone had started to replace the blinds but didn't finish and left the old blinds and sawdust on the floor. That didn't even matter to me though because ZERO of our two bathrooms worked.

This was a Saturday, and when I told the office that I had NO working bathrooms and our apartment was filthy they refused to call maintenance to help. They claimed it was due to business from a storm the week before, but my apartment had been vacant for over a month. They also have refused to provide me with the manager's email or the name of their management company.

At one point my personal washer broke and while I was waiting for my new one to be shipped I looked into doing my laundry on-site. The on-site team said we had to buy a card, etc. Either way, between their mis-information about charges, I paid almost $20 to use their facilities ONCE when I was told it would just be a few bucks.

I have also had workers show up for services I didn't ask for with ZERO warning, which is actually a violation of the Texas Apartment Association lease.

To this day I still don't have a direct way to contact the manager or the management company.

I'm so grateful I'm in a position to move out at the end of my current lease.

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Totalmente in desastre no es recomendable vivir en esta residencia
Son demasiado falta de respeto desde la supervisora hasta el que barre , lo Que te prometen cuando estás entrance nunca te lo cumple todo la residencia en total basura los apartamento demasiado deteriorados todo el mundo es mal hablando vas por una solucion y te sueltan son las patas porq grosera todas las de la oficina es un total desastre

Just go walk around you will see, i moved in and found infested with fleas, carpet was torn by former tenants animals, AC did not work and when i filled out many work orders they said use black out curtains, they never got it working when 90 out it stayed on all day and never got below 80. The workout room all the equipment is broken and parts missing, the entire year i lived there both pools were closed the whole time, but that didnt stop them from charging me amenity fees. The side walks are... cracked below the dirt line so when it rains they get all muddy and you will slip and fall going to the mailbox. Pest control guy didnt realize i had a camera he walked in set a card down and left They will screw you out of your deposit as well. Read More

I’ve been living at Bent Tree Park for a while now, and I’m honestly really happy with how things are going. The office team, Seth and Art, are super friendly and always make sure everything’s running smoothly. They’re really responsive and always willing to help when I need something.

The maintenance team is on top of things too – they always take care of requests quickly, and it’s clear they are constantly improving and keeping the place looking great. The entire property has definitely been... looking better lately, with improvements everywhere!

The dog park and pools are always nice and clean, and the fitness center is a bonus, especially the membership to the Addison Athletic Club. It’s just a great place to live, close to everything in Addison but still feels peaceful. Definitely happy I chose to call Bent Tree Park home! Read More